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My vanilla visa gift card is not working to buy a game

Level 2

my Vanilla Visa Gift card cannot be used as a payment it says that it had an error adding a payment method and I can buy a game I want. I need help.


Community Manager
Community Manager

Hey there! We know how discouraging it can be to not be able to add a payment method to your account, so we'd be glad to lend a hand!

To start, off we do want to list off a handful of requirements for our payment methods:


  1. Visa
  2. American Express (AMEX)
  3. Mastercard
  4. PayPal
  5. The card must be associated with a billing address
  6. The card must be able to have funds added/reloaded to it. E-cards and virtual Mastercards should work, but most Gift cards do not have this option
  7. There cannot be purchasing restrictions placed on the card
  8. The network cannot have any purchase restrictions to prevent online payments
  9. Postal codes that do not follow the correct format will result in “invalid postal code”


Along with this could you answer the following:


  1. When was this first noticed?
  2. Are you trying to update your current payment or add as a new one?
  3. Where have you tried to add your card?
  4. What all  have you tried already? (So to not repeat any steps)


We're looking forward to that update!

Community Manager
Community Manager

Hey again, @HammerheadGAP! Just checking in to see if you were still in need of some help with your payment issues.


If so, please don't hesitate to reach back out and we can get right to it!