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Never received part of my order, unable to actually engage support

nicolaswebb
Level 2

I ordered a refurbished Meta Quest 2 along with a battery strap. Meta shipped me the strap, but I never received a headset. The order shows as "all items delivered" however I never actually received the headset, which I was, you know, really looking forward to. There appears to be no way to actually engage with an actual customer support human to troubleshoot this. What are my options? Just let Meta keep my money?

2 REPLIES 2

FunkyTanuki
Meta Quest Support
Meta Quest Support

Hey Nicolas,

This is something that can happen around the holidays but it shouldn't say that all items were delivered. Head to the support site HERE and open a support ticket. Let them know what's going on and they'll see what they can do for you. Can't expand the VR world if we don't get these devices into your hands. 

"Swap meat for chrome, live a BD fantasy, whatever, but at the end of it all, it's the code you live by that defines who you are. " - Johnny Silverhand

nicolaswebb
Level 2

Thanks! Opened one up, got a confirmation from Zendesk, so 🤞