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New phone, forgot pattern, can’t get get into Quest 2

Anonymous
Not applicable

I haven’t used my Oculus for a while. I ended up getting a new phone (sold the old one), and now i can’t remember my darn pattern to get into the device (no idea why i even made one). 

anyways, a factory reset online didn’t do a thing, still says I need a pattern to get in. 

Any suggestions? Idc if I have to wipe the whole thing, that’s okay. 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi Tyler! We would love to help you with your pattern issue! Do you have the Oculus application downloaded on the new phone? Also when you performed the factory reset did you do it from the mobile application or the headset?

 

Either way we would love to look into this further with you via private message. Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.