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Occulus app does not let me add a payment method

Level 2

Hi Team,


My occulus app does not let me add any payment method to buy new games. It's just gives a pop up of "cannot add payment method".


Community Manager
Community Manager

Hey there neha.duggal.980. We know what it's like to want to purchase new games. Let's see what we can do to quickly assist you.


Can you please try the following:

  • Have you been able to make a successful purchase from an online merchant?
  • Check to see if you have any restrictions placed on the card by your financial institution?
  • Try another network connection type
  • Try another network location
  • Try another device
  • Try another payment method
  • Try a different browser
  • Clear the cache and data on the browser
  • Restart the device
  • Reinstall the Oculus app

If none of these steps have help you any, we would suggest reaching out to Support HERE for that one on one attention to help you with adding your payment method.