09-08-2021 10:09 AM
Recently whenever i spend time in the home screen of the quest 2 i get alot freezing issues, but not much when playing any games or apps.
06-27-2022 10:41 AM
This happens to me as well, also when trying The Lab, Boneworks...no problems with Half Life Alyz though.
Still don't know how to fix it.
06-27-2022 11:18 AM
Hey there, Arkmario! We know display freezing issues can be pretty discouraging, so we'd be glad to help out!
Could you please answer the following:
Once we have that confirmation, we can more than gladly see what next steps to take!
06-28-2022 11:31 AM
Hi! Do you still need our help with this? Let us know and we'll be happy to assist you. Thanks!
06-29-2022 05:27 AM
Hi!, thanks, see my comments below:
Cheers
06-29-2022 09:01 AM
Thank you for getting back with us! Okay, so it seems like it may just be the headset that's having the issue. We have one last suggestion. Try factory resetting the headset with these steps here.
Please, make sure to enable cloud backup before you do this. If this doesn't fix the issue, we recommend you gather your logs with these steps and submit a support ticket so one our specialists can take a deeper look!
06-29-2022 09:27 AM
Thanks! I'll try that and I will get back to you with the results.
One question before trying factory reset, maybe there is something with mi PC or any other app that may impact Oculus app (PC)?
Thanks,
06-29-2022 10:38 AM
Awesome! Well, because standalone is affected. We think it's definitely an issue with the headset itself.
06-29-2022 07:51 PM - edited 06-29-2022 07:52 PM
Hi, I'm back.
I just Factory Reset my Quest 2, and after updating to the latest version, I tried Oculus Home (with my PC) and still freeze after 5 seconds.
Thanks in advance and let me know any information you may need. Cheers!
06-30-2022 07:23 AM
We appreciate you working with us to get this resolved! We would like for you to private message us with your full name, username and email address associated with your account so we can look into this further for you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.