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Oculus Quest 2 Home Screen Freezing

ChromeSamurai
Level 3

Recently whenever i spend time in the home screen of the quest 2 i get alot freezing issues, but not much when playing any games or apps. 

12 REPLIES 12

Arkmario
Level 3

This happens to me as well, also when trying The Lab, Boneworks...no problems with Half Life Alyz though.

Still don't know how to fix it.

 

 

Hey there, Arkmario! We know display freezing issues can be pretty discouraging, so we'd be glad to help out! 

 

Could you please answer the following:

 

  • How long has the freezing been happening?
  • Is your headset being used standalone, or through Link?
  • Is it a constant freezing every so often, or does it freeze for a while?
  • Which headset/app version are you on?

 

Once we have that confirmation, we can more than gladly see what next steps to take! 

Hi! Do you still need our help with this? Let us know and we'll be happy to assist you. Thanks!

Hi!, thanks, see my comments below:

  • the freeze happens every time I try to connect Quest 2 to my PC via the Oculus app (PC) and opening Oculus Home.
  • Both standalone and Link.
  • Constant freeze, so I must force the Oculus App in my Quest to close.
  • I believe it is the last versión, V41.

Cheers

Thank you for getting back with us! Okay, so it seems like it may just be the headset that's having the issue. We have one last suggestion. Try factory resetting the headset with these steps here

 

Please, make sure to enable cloud backup before you do this. If this doesn't fix the issue, we recommend you gather your logs with these steps and submit a support ticket so one our specialists can take a deeper look! 

Thanks! I'll try that and I will get back to you with the results.

 

One question before trying factory reset, maybe there is something with mi PC or any other app that may impact Oculus app (PC)?

 

Thanks,

Awesome! Well, because standalone is affected. We think it's definitely an issue with the headset itself. 

Hi, I'm back.

I just Factory Reset my Quest 2, and after updating to the latest version, I tried Oculus Home (with my PC) and still freeze after 5 seconds.

IMG_0728.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance and let me know any information you may need. Cheers!

We appreciate you working with us to get this resolved! We would like for you to private message us with your full name, username and email address associated with your account so we can look into this further for you. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.