12-20-2019 03:15 PM
Solved! Go to Solution.
12-20-2019 10:42 PM
12-24-2019 11:32 PM
12-20-2019 10:42 PM
12-21-2019 04:43 PM
12-24-2019 10:23 PM
h.r.gargi said:
Since you already did a factory reset I would suggest to try to get a replacement.
12-24-2019 11:32 PM
06-06-2021 11:50 AM
For me the problem is solved! It was the new silicon mask/face eye, I put on and that obscured the « presence detector » that turned off the screen thinking I wasn’t wearing it.
11-01-2021 02:41 PM
Thanks for this hint! I was starting to have the same problem. First few times a factory reset seemed to have fix it, but that was just a fluke. On further inspection it seems like it's actually the mask covering the presence detector causing strange behavior like this!
08-02-2022 09:19 PM
This is the exact solution
08-02-2022 09:23 PM
In worst case scenario, just clean the presence detector with a micro fibre cloth and you are good to go