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Oculus link crashing/not working on startup

LimeBlade
Level 2

I’ve tried unplugging, replugging, switching the usb, disconnecting it from the headset yet i can’t seem to get it working. There’s nothing wrong with the cable since it registers that the quest is connected. I get 3.1 GBps connected to usb 3. Everything seems to work fine and oculus says everything is working fine, but I can’t every get into oculus link. (Starts up for 1-2 seconds in a black screen, and then kicks me out to the oculus home.)

2 REPLIES 2

ykJacks
Level 2

same problem. Have you found a fix? 

Hey there. That's not what we want to hear for our customers. We'd love to see what we can do to help you.

 

We have a few steps for you to try:

  • Make sure the Oculus App is up to date on the PC and the headset
  • Can you make sure the PC you are connected to meets the requirements HERE. 
  • Make sure your graphics card is up to date
  • Check the link cable for bends, twists frays, cuts ect.

Please don't hesitate to let us know if you still need assistance.