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Oculus quest 2 controller randomly disconnecting

Level 2

I have an oculus quest 2 and it has suddenly stopped recognizing my controllers all the controllers do are vibrate  repeatedly and have a flashing white light . It randomly worked one today and then went back to its current state . I’ve tried unpairing and pairing but it will not work.  I’ve performed a factory reset but I cannot get past the pairing screen . Any insight how I can resolve this ?


Community Manager
Community Manager

Hey there! We know how important it is to have a working set of controllers so we'd love to help! 


It does seem like you've tried just about everything we are able to provide here on the forums. 


The next best suggestions we could provide, would be to attempt removing the battery for roughly10 minutes to let the electronics reset then replace with a new or known working one. 


If that doesn't help out, please don't hesitate to create a support ticket where we can get a closer look!