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Oculus quest crash?

valerieee_99
Level 2

I tried turning on my quest and a chip with an arrow pops up with a green loading bar it finished and then it stays on the logo screen like pulsing and it stays stuck there. I’ve tried powering it down and back on and it just keeps repeating

1 REPLY 1

Tonberry_Qing
Meta Quest Support
Meta Quest Support

Hey @valerieee_99, You're definitely need to open ticket with support. They're going to ask for photos of the display, as well as basic information in order to access your account.  

Some of the steps they will ask you to try, which you can perform ahead of time. 

  1. Fully charging your device
  2. Rebooting your device
  3. Hard reset 
  4. Factory reset

When opening a ticket be sure to list all the steps you've tried.

https://metaque.st/Support

Have you tried turning it off and on again?