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Oculus setup won't work

Anonymous
Not applicable
I start the Setup and click 'Lets Go'
I am then asked to 'Agree' to the conditions and privicy.
The screen then in a blink says "It looks like we can't reach the Oculus server. Please check your connection.
I'm quite sure the issue is beyond my control unless I'm missing something.
The error seems to be with the SSL certificate at the server end.
I've pasted the log below.
[Debug] [09/07/2018 21:35:58] Starting up OculusSetup v1.16.0.0.
[Debug] [09/07/2018 21:35:58] Command-line arguments:  []
[Debug] [09/07/2018 21:35:58] Setting locale to 'en_GB'.
[Debug] [09/07/2018 21:35:58] Setup action:  Install.
[Debug] [09/07/2018 21:35:58] Created secure temp directory at 'C:\Users\slavePug\AppData\Local\Temp\OculusSetup-4b17e1b3-a6f7-411f-b91b-b4f4c2292b3e'.
[Debug] [09/07/2018 21:35:58] Extracting asset 'libeay32.dll'.
[Debug] [09/07/2018 21:35:58] Extracting asset 'ssleay32.dll'.
[Debug] [09/07/2018 21:35:58] Extracting asset 'DaybreakNative.dll'.
[Debug] [09/07/2018 21:35:58] Extracting asset 'OafIpc.dll'.
[Warning] [09/07/2018 21:35:59] Couldn't validate certificate chain: sha1/GTj6t72zym5AFevW7vrWuLbiisw= <- sha1/IwrMX4gXOiUP6C+7XwezT6muOcI=
[Debug] [09/07/2018 21:35:59] Full chain details:
Chain element 0:
    [Subject] CN=*.oculus.com, O="Facebook, Inc.", L=Menlo Park, S=California, C=US
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 09E55FFCD2F38496E41A3E4658BD3BE562F773BFE6
    [Not Before] 04/10/2017 01:00:00
    [Not After] 16/11/2018 12:00:00
    [Thumbprint] 1DD8501861173DF987227CD63BDDB0F1F2E30127
Chain element 1:
    [Subject] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 00E9EB9A5D67B4F1C7
    [Not Before] 01/01/1970 00:00:00
    [Not After] 07/05/2027 19:13:40
    [Thumbprint] FE77954BA20014762B06BE8630C24378C83E411D

[Warning] [09/07/2018 21:35:59] SSL certificate failed validation!
[Error] [09/07/2018 21:35:59] Error fetching / parsing config.\nSystem.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<GetString>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfigJson>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at System.Threading.Tasks.Task`1.get_Result()
   at Dawn.DawnSession.InitialiseAsync()
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<GetString>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Bootstrap.NetworkConfigFetcher.<FetchConfigJson>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Bootstrap.Config.<LoadConfig>d__0.MoveNext()<---

[Debug] [09/07/2018 21:35:59] Initialising Analytics.
[Debug] [09/07/2018 21:35:59] Querying machine metadata.
[Debug] [09/07/2018 21:35:59] Anti-virus found: BullGuard Antivirus(262160, Disabled, Out-of-date)
[Debug] [09/07/2018 21:35:59] Anti-virus found: Windows Defender(397568, Enabled, Up-to-date)
[Debug] [09/07/2018 21:35:59] Starting preflight checks.
[Debug] [09/07/2018 21:35:59] RunCheck 'Dawn.Preflight.ConfigInitialisedCheck' failed.
[Error] [09/07/2018 21:35:59] Aborting installation due to failed preflight check.
[Warning] [09/07/2018 21:36:04] Couldn't validate certificate chain: sha1/GTj6t72zym5AFevW7vrWuLbiisw= <- sha1/ltljAxdtAZIQ8HQzmxFYmXwjLSs=
[Debug] [09/07/2018 21:36:04] Full chain details:
Chain element 0:
    [Subject] CN=*.facebook.com, O="Facebook, Inc.", L=Menlo Park, S=California, C=US
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 49E2AABC4288512D1D401B1228A45A675B60F0B8CE
    [Not Before] 15/12/2017 00:00:00
    [Not After] 22/03/2019 12:00:00
    [Thumbprint] 6FFF8513E20F95159BF1E16D4C9F2641478DBDB3
Chain element 1:
    [Subject] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 00E9EB9A5D67B4F1C7
    [Not Before] 01/01/1970 00:00:00
    [Not After] 07/05/2027 19:13:40
    [Thumbprint] FE77954BA20014762B06BE8630C24378C83E411D

[Warning] [09/07/2018 21:36:04] SSL certificate failed validation!
[Warning] [09/07/2018 21:36:04] Error submitting Marauder packet:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [09/07/2018 21:36:09] Couldn't validate certificate chain: sha1/GTj6t72zym5AFevW7vrWuLbiisw= <- sha1/ltljAxdtAZIQ8HQzmxFYmXwjLSs=
[Debug] [09/07/2018 21:36:09] Full chain details:
Chain element 0:
    [Subject] CN=*.facebook.com, O="Facebook, Inc.", L=Menlo Park, S=California, C=US
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 49E2AABC4288512D1D401B1228A45A675B60F0B8CE
    [Not Before] 15/12/2017 00:00:00
    [Not After] 22/03/2019 12:00:00
    [Thumbprint] 6FFF8513E20F95159BF1E16D4C9F2641478DBDB3
Chain element 1:
    [Subject] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 00E9EB9A5D67B4F1C7
    [Not Before] 01/01/1970 00:00:00
    [Not After] 07/05/2027 19:13:40
    [Thumbprint] FE77954BA20014762B06BE8630C24378C83E411D

[Warning] [09/07/2018 21:36:09] SSL certificate failed validation!
[Warning] [09/07/2018 21:36:09] Error submitting Marauder packet:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [09/07/2018 21:36:15] Couldn't validate certificate chain: sha1/GTj6t72zym5AFevW7vrWuLbiisw= <- sha1/ltljAxdtAZIQ8HQzmxFYmXwjLSs=
[Debug] [09/07/2018 21:36:15] Full chain details:
Chain element 0:
    [Subject] CN=*.facebook.com, O="Facebook, Inc.", L=Menlo Park, S=California, C=US
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 49E2AABC4288512D1D401B1228A45A675B60F0B8CE
    [Not Before] 15/12/2017 00:00:00
    [Not After] 22/03/2019 12:00:00
    [Thumbprint] 6FFF8513E20F95159BF1E16D4C9F2641478DBDB3
Chain element 1:
    [Subject] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 00E9EB9A5D67B4F1C7
    [Not Before] 01/01/1970 00:00:00
    [Not After] 07/05/2027 19:13:40
    [Thumbprint] FE77954BA20014762B06BE8630C24378C83E411D

[Warning] [09/07/2018 21:36:15] SSL certificate failed validation!
[Warning] [09/07/2018 21:36:15] Error submitting Marauder packet:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [09/07/2018 21:36:20] Couldn't validate certificate chain: sha1/GTj6t72zym5AFevW7vrWuLbiisw= <- sha1/ltljAxdtAZIQ8HQzmxFYmXwjLSs=
[Debug] [09/07/2018 21:36:20] Full chain details:
Chain element 0:
    [Subject] CN=*.facebook.com, O="Facebook, Inc.", L=Menlo Park, S=California, C=US
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 49E2AABC4288512D1D401B1228A45A675B60F0B8CE
    [Not Before] 15/12/2017 00:00:00
    [Not After] 22/03/2019 12:00:00
    [Thumbprint] 6FFF8513E20F95159BF1E16D4C9F2641478DBDB3
Chain element 1:
    [Subject] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Issuer] CN=BullGuard SSL Proxy CA, OU=DevelTeam, O=BullGuard Ltd., L=Heathrow, S=Hounslow, C=GB
    [Serial Number] 00E9EB9A5D67B4F1C7
    [Not Before] 01/01/1970 00:00:00
    [Not After] 07/05/2027 19:13:40
    [Thumbprint] FE77954BA20014762B06BE8630C24378C83E411D

[Warning] [09/07/2018 21:36:20] SSL certificate failed validation!
[Warning] [09/07/2018 21:36:20] Error submitting Marauder packet:
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.PooledStream.EndWrite(IAsyncResult asyncResult)
   at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [09/07/2018 21:36:28] Error submitting Marauder packet:
System.Threading.Tasks.TaskCanceledException: A task was canceled.
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Warning] [09/07/2018 21:36:28] Error submitting Marauder packet:
System.Threading.Tasks.TaskCanceledException: A task was canceled.
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.Networker.<PostJson>d__9.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Daybreak.Net.MarauderClient.<UploadMarauderPacket>d__20.MoveNext()
[Debug] [09/07/2018 21:36:28] Removing working directory.
[Debug] [09/07/2018 21:36:28] Exiting with code 1.



4 REPLIES 4

cybereality
Grand Champion
Make sure Windows is fully updated and check that the time on your computer is accurate.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Anonymous
Not applicable
I'm all up to date. Running Windows 10 Pro Version 1803, EVGA 1060 SC 6GB (398.66 drivers), FX 8350, 16GB Ram.
Still the same message... :0(

LZoltowski
Champion
Looks like you are running Bullguard

Disable Bullguard COMPLETELY
Disable any proxies
Disable any VPN
Disable any antivirus
Don't use any odd third party DNS's use the google one

Try setup again
Core i7-7700k @ 4.9 Ghz | 32 GB DDR4 Corsair Vengeance @ 3000Mhz | 2x 1TB Samsung Evo | 2x 4GB WD Black
ASUS MAXIMUS IX HERO | MSI AERO GTX 1080 OC @ 2000Mhz | Corsair Carbide Series 400C White (RGB FTW!) 

Be kind to one another 🙂

Anonymous
Not applicable
I had to uninstall Bullguard..
It's working now.
Thank you for the assist!