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Oculus software will not install on pc (Quest 2)

thegoodstuff24
Sightseer
I am trying to install the oculus app on my pc and I keep getting the "Restart your computer, we have encountered an error" message. I have tried turning off all anti virus and firewall software, restarting my pc, router and modem several times. I tried deleting all Oculus folders that partially installed on in the Program Folder as well as the appdata folder. It has made no difference. Also i made sure to keep the Quest unplugged but again did not help. Is there anything else I can do?
2 REPLIES 2

Ayorhylex
Honored Guest
i have the same issue have you figured it out yet?

MetaQuestSupport
Community Manager
Community Manager
Hey, so sorry to hear you're having issues installing the Oculus desktop app! We're happy to look further into this, please click here to submit a ticket to us and be sure to include your Oculus Setup Logs and System Information folder so that we can check for any issues. Thanks!
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