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Our org's apps not visible on Quest 2

boris.palikov
Level 2

Hey there,

 

We are trying to set up a headset for one of our clients, but have found that this particular headset refuses to display any of our organization's apps, while our other headsets do so flawlessly.

The account involved has full access to our apps, and is able to see them correctly in the My Apps section of the Oculus For Developers webpage, but somehow has no access to them from the headset itself.

We have tried using different accounts, several restarts and factory resets, making sure all accounts were verified and all soft-/firmware is up-to-date - and still nothing.

 

It has become quite the headache and any help would be greatly appreciated.

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey boris.palikov! We appreciate you reaching out to us today. We understand you're unable to launch a few apps from one of your headsets. This surely can be frustrating! 

 

Can you kindly share with us which apps you're currently having issues with? 

 

Also we would like to further this conversation via private message. This will allow us to be able to dig deeper into what we're currently facing. 

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

OculusSupport
Community Manager
Community Manager

Heya! 

 

We hope you're having an amazing Thursday! We had the pleasure of conversating with you regarding your app not launching in a specific headset. We understand the importance of you and your organization needing to get this issue fixed. If you're still experiencing this issue we would love to provide you with the assistance you need. 

 

Our team is ready to get to work for you, so don't hesitate to update us of anything you're having issues with. 

 

Always here to help! 

 

 

The issue we are facing does not involve any released apps - only our own, which are currently still in development. With our other headsets, we are well capable of accessing our owns apps in Developer View; but this one particular headset refuses to do the same.