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Parental control problems

Epic-Player
Honored Guest

Im trying to buy a rated M game it says im too young so i send a request to my parent who gave me permission but they dont get the request and im not able to buy it please help

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hi there! We would love to assist you with this! At this time we would like for you to reach out to our support team here so that we can assist you further. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

thomasstenning.2022
Honored Guest

I went to buy after the fall but because it’s an 18 I needed to set up parent control so I got my dad to set it up and it’s still asking me for set it up. I reset my head so I’ve done everything it’s not working 

Hey Thomasstenning.2022! We see that you are having issues with trying to enable parental controls on your device. No worries, we will work with you to get to the bottom of this. If your family was able to do the Parental Control settings to allow you to purchase the game under the Family Center, you would still need to adjust the supervision setting on the mobile app. You can do this by following these steps:

 

  1. Open the Meta Quest mobile app.
  2. Tap Menu.
  3. Tap Parental Supervision.
  4. Tap on your teen’s account.
  5. Tap the to access parental supervision settings

If they have not done this under Family Center then they can go here and follow these steps:

 

 

  1. Click on your teen’s account.
     
  2. You’ll be able to see your teen’s activity in VR and adjust your parental supervision settings.
     
  3. Click Supervision settings to:
  • Block apps.
  • Block Meta Quest link.
  • Block developer mode.
  • Block social features.
  • Disconnect from your teen.

We hope this helps. If you are still having any issues feel free to reach back out to us.

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Why do you "disconnect from teen" after setting up parental controls? That doesn't make sense. 

Sleeter27
Honored Guest

I am having the same problem

Hey Sleeter27! We understand the importance of being able to access the games you are wanting to experience. We do want to ask if you were able to try out the steps that were mentioned above. If you have and it still did not work, we would like to get you connected to our support team. Just go here and create a ticket and you will be connected to one of our specialists who will be able to go over this more with you. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!