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Payment method

larry.740642
Honored Guest

I can't put my credit card information it just says sorry we couldn't add your payment method 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know payment issues aren't any fun, so we'd love to help out. 

 

In order to gain a bit of insight, can you please answer the below:

 

  1. When was this first noticed?
  2. What type of payment are you trying to add:
    1. Visa
    2. MasterCard
    3. AMEX
    4. PayPal
  3. Where are you currently trying to add the payment on? (Headset, mobile app, desktop, etc.)
  4. Have you tried a different browser? (Safari, Chrome, Edge, Firefox, etc.)
  5. How about from a different network? (Hotspot, cell data, etc.)

 

Along with this, do your methods meet the following requirements:

 

  1. The card must be associated with a billing address
  2. The card must be able to have funds added/reloaded to it. E-cards and virtual Mastercards should work, but most Gift cards do not have this option
  3. There cannot be purchasing restrictions placed on the card or network

 

Let us know if any of these seem to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey again! Just checking to see if you're still needing some help adding a payment method to your account.

 

If so, don't hesitate to reach back out and we can get right to it! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

jonnwarne
Honored Guest

Hi, when you trying to verify the credit card you should be fulfill the initial documents then apply for it. Sometime when you for apply for it, in some cases it refuse to verify but later you can do it again.