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Population:One stuck installing update, not in apps list. Do I need to factory reset?

FamVeeArr
Honored Guest

The Population:One app on my Quest is stuck installing an update, no progress since yesterday afternoon. I went into storage to uninstall the app, but it doesn’t appear in the list. I also tried turning off WiFi and power cycling the headset, but that was unsuccessful. Is a factory reset my only solution? If so, am I certain to lose all of the progress in the games on my quest?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there FamVeeArr! We want to help you get your issues with this game resolved. Send us a PM or click HERE to send in a support ticket. We'll get this worked out together. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Why tell me to send a PM if I wasn’t going to get a response? Still waiting.