10-24-2020 08:44 AM
Solved! Go to Solution.
11-22-2023 05:57 PM
1. Uninstall / reinstall
2. Device --> Settings --> Find App --> Clear Data (icon on the right)
This should work when you open app again.
-Clay-
10-25-2020 03:44 AM
10-25-2020 04:18 AM
10-25-2020 04:24 AM
10-25-2020 04:35 AM
02-06-2022 11:52 AM
same problem here, tried everything, deleting multiple times both data and app, rebooting, diffirent login methood shuting down, allowing a day go by and try all again. and by the way, what disturbed person desided to have the login keyboard in alphabetical order in stead of qwerty
03-12-2022 03:04 AM
I have the same issue. Cant even log in so I cant use app at all. So usless app...
06-03-2022 01:04 PM
Apparently this has been going on for some time! I have tried ALL of the suggested fixes...NONE of them work. I don't understand why they can't get his under control. I have deleted the data and uninstalled the app at least 5 times. I have checked the box for data storage permissions when installed. I have hit retry numerous times. Nothing works!!!! VERY frustrating!
Diane
07-28-2022 01:55 PM
I’m thinking they aren’t too fussed about the app and are not trying to fix it
same issue here and also issue 4162 tried to download a purchased film - got to the end of the download and said download failed sign in out delete all that same crap error 4162
11-12-2023 11:56 AM
It's November 12, 2023 - this is how the issue is resolved: uninstall / reinstall Prime Video VR, on the device, go to SETTINGS -> STORAGE -> PRIME VIDEO... on the right side find DELETE APP DATA. Once done, you will have to log back into the app with your credentials. That will work.
-Clay-