My Oculus Quest 1 has been stuck on a black screen for a few weeks now, and no solution I've found seems to work. Whenever I boot it up, the screen will show the Oculus logo for a few moments, and then the three loading dots. After that- nothing. When I press down the oculus logo on the right controller, I can see the loading circle that usually appears when you recenter. Other than that, I get a complete black screen. I've tried restarting my Quest, and even factory resetting, from both my phone and the boot menu. No fix seems to work. I don't know if it's a hardware issue or software issue. I haven't dropped my Quest a concerning amount of times, but I have used things like Sidequest/Virtual Desktop before. Has anyone experienced anything similar, and know a fix? Thanks in advanced.
Hey there! We understand how discouraging it may be when you're troubleshooting to no avail and we'd like to help! Please click here (https://ocul.us/OculusCommunitySupport) or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We hope to hear from you soon!
Hi CoFlowVR! We do understand how jarring it might be not having your device working properly. In order to deep dive more into this we ask that you submit a ticket with our customer support.
Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.
We look forward to hearing from you!