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Quest 2 Can’t detect my controller

AnukaCola
Level 2

My Quest 2 can’t detect my controller so we followed all the advices but it doesn’t work. Both the controller just keeps vibrating at an interval of 5 seconds- and the screen keeps re-center by itself so it makes it almost impossible to click on any option. I’m only able to turn for briefly 1 second and it will be re-center again

 

- Removing Batteries for 2-15 mins

- Changing of new batteries

- Unpair-Pairing the controller

- Restarting Headset

- Factory reset 

 

It was working fine yesterday- this only happens today after my dog walked into the circle and all of a sudden it says “No tracking/Guardian disabled” 

 

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi there! Thank you for reaching out! We would love to assist your controller issue. At this time we would like for you to submit a support ticket here so we can look into this further.