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Quest 2 Cooling Fan Malfunctioning

LazyDoggo
Level 2

I was using my Oculus Quest 2 when I got the notification that my cooling fan malfunctioned. I let it sit overnight and tried to use it again but it still told me to contact Oculus support. I tried submitting a ticket but there is nothing for a malfunctioning cooling fan. I need a quick solution as I'm leaving for basic military training in just over a week.

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hey there! Is your headset warm? Can you please power cycle your headset? Please discontinue use and reach out to us at Support so we can look into what options are available to you HERE

OculusSupport
Community Manager
Community Manager

Hey there again. We just wanted to check in and see if you still needed help with your headset. If you do need assistance please don't hesitate to reach out.