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Quest 2 Elite Strap cracked

HippoRift
Level 4

Hi,

 

I bought one of these from your store in Feb '21, and it now has a crack on each side of the strap towards the rear. 

 

What do I do to get it replaced under warranty?

 

Thanks.

6 REPLIES 6

TomCgcmfc
Level 15

Contact Oculus support (google to find it).  I'm pretty sure these have a 2 year warranty.

 

i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro

Do you have a link?  I've tried to find it, but am having difficulties.

 

Is it https://tickets.oculusvr.com/hc/en-us? Because I get this:

 

HippoRift_0-1660913618560.png

 

It's ok, I think I've managed to find my way onto the online chat.  Thanks for your help.

HippoRift
Level 4

In the end I went to

 

https://store.facebook.com/en-gb/help/support/quest/topic/orders

 

selected "other product purchase issue" and then "Chat" where I was able to get help.

HippoRift
Level 4

Just to update.  Support were very helpful,  and it was possible to provide all required info during the chat session.  An RMA was arranged and the part was replaced promptly and without issue.  Thanks to all concerned - great service.

@HippoRift  Thanks for letting us know mate.  Cheers 

i9 9900k, rtx3090, 32 Gb ram, 1tb ssd, 4tb hdd. xi hero wifi mb, 750w psu, Q2 w/Air Link, Vive Pro