09-28-2022 09:40 AM
Whilst using Air Link I randomly (I'd say around once every 2 - 3 minutes on average) see small to medium parts of the image get corrupted (blocky discolourations). Everything looks normal on the monitor. If I look away and back the corruption disappears, but if not it remains. Doesn't seem to be related to a specific game, it has also happened in Oculus Home. I have no issues when using the Link cable. When testing the connectivity with the built-in benchmarking utility everything reports as ok.
Before this, it had been a while since I'd used Air Link (many months) but I'd never had this issue. I've tried various settings for bitrate but it didn't help.
Other than this issue, no problems whatsoever.
Many thanks for any suggestions.
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09-29-2022 10:14 AM
@HippoRift Win10 should still be supported. It was just updated to show its also now supporting Win11.
As you do fit within the requirements, I think you might need to head over to the Support team. They'd be able to read your logs (see below) and look at some other possible options you can try. Don't be afraid to list out the steps you've already tried to them!
Gather logs with the following:
09-28-2022 01:22 PM
Heyo @HippoRift! PCVR is pretty fun, so I'm glad to try and lend a hamburger helping hand!
In regards to Air Link, there is a couple things we can try (Since Link via cable runs good):
Hopefully this helps! 🙂
09-28-2022 11:35 PM - edited 09-28-2022 11:38 PM
Thanks for replying. I believe that I comply with all requirements, except that the article you linked to lists Windows 11 as a requirement. I am using Windows 10.
Is it correct that Windows 10 is no longer sufficient?
09-29-2022 10:14 AM
@HippoRift Win10 should still be supported. It was just updated to show its also now supporting Win11.
As you do fit within the requirements, I think you might need to head over to the Support team. They'd be able to read your logs (see below) and look at some other possible options you can try. Don't be afraid to list out the steps you've already tried to them!
Gather logs with the following:
10-09-2022 06:04 AM
Thanks for your reply. I have contacted Oculus support and the issue is being progressed via that channel.