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Quest 2 installation/updates

Wy_hoss03
Level 2

I have had trouble installing/updating my games and apps. Every time I click to install something it shows the “installing…” thumbnail or the “queued” thumbnail and nothing else happens. Nothing else is updating or installing while this occurs either. I’ve been experiencing this inconvenience since December of 2021

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Hello and welcome! We hope you're having a wonderful day! We see you mentioned having problems downloading your games/apps, and you've been having this problem since December of last year. We apologize for this happening and would like to help you in any way we can to get this taken care of as soon as possible. Could you please do the following for us:

 

  • Could you please check your storage space to ensure you have enough space?
  • Have you checked your WiFi connection?
  • Could you please check that your device is up to date?

 

Please let us know if you continue to have problems after attempting these steps, and we will look into other options for you.

OculusSupport
Community Manager
Community Manager

Hey there! We just wanted to check in with you and see if you were still needing any help still. If you are, we'd love to hear back from you.