cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 stuck on meta logo screen

Corvus26
Honored Guest

I’ve tried the following: a hard reboot, factory reset, and just turning it on and off. Every time it boots up it shows the device installing something and then it stays on the meta logo. Please help

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Yikes! We appreciate you for taking the time to try out steps to get back into your headset. We advise at this time to please create a support ticket, we will be able to look deeper into these errors and find a possible solution just for you! We hope to hear back from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?