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Quest2 won't allow me to use Virtual Desktop

annoluce
Level 3

Hi guys,

I purchased a regular copy of Virtual Desktop. It is now some time that I don't launch it.

When today I launched the app to connect wirelessly to my PC, in the app on the visor I get a message that the app is not licensed or "should be purchased on Oculus store". Matter is I already purchased it.

It was working fine some months ago.

After the message appears, the app will quit and close.

What should I do?

Is this related to the merging or my Oculus account with Meta account?

Indeed in the visor I get a message in the home screen asking to go on Oculus website and authenticate using a code. I tried but it is not working (the code will appear all the time in the hedaset).

 

Help!

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hi there! We would love to assist you with this! At this time, we would like to ask if you could try reinstalling the Oculus PC application. 

 

If the issue persists after a reinstall, we would like for you to reach out to our support team here