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RMA Timeline is Ridiculous/Rant

Level 2

Can I get some insight into this?

I receive a new Quest 2, works alright, shortly after, I notice it has something faulty with it so I contact support and they authorize a RMA.

June 1st I ship it using the instructions they gave me

June 2nd UPS tells me they delivered it to Oculus. 

June 4th, Oculus tells me they just got it. Tells me it'll take 2-3 days for processing to ship a replacement.

June 10th, I contact support since I've heard nothing about the RMA. Support tells me it now takes 3-5 days for processing.

We've reached the weekend and so as of June 14th, my RMA would of been in processing for almost two weeks. What the hell is the problem with getting my package, confirming it was faulty, and shipping a replacement out all in a timely manner. This isn't a volunteer program I gave you guys 500 dollars for a faulty Quest 2 and you've wasted what time I've had off from work.

I apologize if I come off as rude.