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I ordered 2 games for my son.  I was unaware that I needed to enter his email.  My card has been charged but I cannot access the games.  After he told me to use his email, I reordered the games and he has received them.  I am old school and thought the order would be shipped to me.  My invoice # is 111283848350554.


Community Manager
Community Manager

Hey @Barry.gibbs.75457! We'd love to help you get that money back on your account so you can use it for whatever you want! 

You can quickly request an automated refund for the extra purchase of the game here for Gift Return and here for Digital Returns in General! If you run into any issues, reach back out here directly in PM, and we'll be waiting to get your account dancing again!