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Refurbished Oculus quest 2

xXTiggerXx
Level 2

Got a refurbished Oculus quest 2 and I can't get it to connect to the controllers or the internet it won't even show up on my devices. I can see where they sent me my refurbished Oculus quest 2 but it won't show up on my Oculus. There for it won't recognize the quest to setup. And the one that is in my receipt is the wrong serial number too. So a lot of problems I just want to play again it's been 6 months since I have been able to play with the first headset not working after update. Now it has been one thing after another and I just am getting tired of it.

28 REPLIES 28

Thank you! Concerned about needing a PC (MAC user here), but I'll use my wife's PC. I'll let you know how it goes.

You're a legend bro because of you i resolved this issue

CosmicRatio
Level 3

I'm having the exact same problem with my refurbished Quest 2, I'm just stuck at the controller pairing screen with no way to connect the controllers or pair to the Meta Quest app.

 

In fact, I had this issue with another replacement they sent 2+ weeks ago and they told me that they were "working on a fix" but insisted on sending me a replacement pair of controllers anyway (?).

 

Looking through the many, many posts from people experiencing the same thing on this forum is not promising at all. It's been over 2 weeks since @OculusSupport last said they were "working on it" with no timeframe or additional communication.

 

How is it acceptable for Meta to knowingly ship replacement devices to customers that they know don't work?

I shared the fix they sent me on this thread, evidently it's worked for some people, see if it works for you! 

I'm glad because I still haven't gotten it to work for mine, can't figure out the adb load, I'm not getting what I'm supposed to when I open it.  

Unbelievable55
Level 2

Hi all, if you're struggling with a way around this- like I was- check out this help article. Guide is for Mac users- it worked a treat for me! Props to the author Anthony!

https://www.oqplay.com/how-to/how-to-force-update-v29-for-oculus-quest-2-fully-working-method/

Hi all, if you're struggling with a way around this- like I was- check out this help article. Guide is for Mac users- it worked a treat for me! Props to the author Anthony!

 

https://www.oqplay.com/how-to/how-to-force-update-v29-for-oculus-quest-2-fully-working-method/

How do you get the latest firmware file?

Souclos. Could you give the terminal steps on how to select the Oculus via the adb? I can successfully access the adb terminal command but can't get it to list the attached devices. 

 

Follow this really easy step-by-step guide, with the latest firmware. 
https://forums.oculusvr.com/t5/Support/My-replacement-refurbished-quest-not-working/m-p/985919/highl...