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Screen Tearing when using the link cable.

Tettters
Level 2

Upon launching the Quest link software there is excessive screen tearing and lag from any movement as soon as you enter the Link home screen. The Quest link was working perfectly since purchase until the issue appeared last week. I have tried two different fibre optic cables (USB 3 at 2.7gbs) and the tearing and lag is still there. Oddly enough, when I try the standard charging cable as a connector there is no tearing at all in the Link home screen  .. just lots of lag. 

 

I have been running F1 22 and Automobilista 2 with great success until the issue started.

 

The PC is an i5 9600k with an RTX 2070 Super.

I am wondering if its a driver issue?

 

Thanks

 

 

3 REPLIES 3

OculusSupport
Community Manager
Community Manager

Hey, Tettters!

 

Oh goodness, it sounds like you got yourself in one sticky situation. Screen tearing huh? No one wants that. Especially us, when we need you having the best VR times! So let's get to unsticking this situation and get you back in the action! Firstly, thank you for providing the details you did, as this helped us narrow this down to what is most likely an internal error. Internal errors take a little bit of information to read, so let's get to gathering that information! For this next step, we'll need your log files.

 

Here are the steps to gather your logs:

 

1.Open the Run window (Windows key + R).
2.Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
       *The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
3.Select the checkbox next to ‘Full logs’.
4.Select "1 day" from the "Collect last" drop down list.
5.Wait for the log collection to finish. This can take some time to complete.
6.The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
7.Attach the newly created zip file to your next support response.

 

Once you gotten a hold of those files, let's have you head on over and get in touch with some of our most awesome agents here: https://metaque.st/Support. Over there, they have all the proper tools needed to deep dive into those files and find what might be causing you this issue. Rest assured you'll be well taken care of!

 

We'll see you on the other side, Tettters!

Tettters
Level 2

Thanks so much. I created the log and have sent it in - cheers T

Did you get any solution to this?