cancel
Showing results for 
Search instead for 
Did you mean: 

Sorry we couldn't add your payment method

Frisher
Honored Guest

Yes I've contacted everyone checked everything, and no my debit card doesn't want to add! It's a master card so it's supposed to work, I don't know what's happening and it seems the only way to get a response is here and trough a response, please help!

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Frisher!

 

Sounds like you've tried a couple of things for this pesky payment method issue, we know how upsetting that is, we'll have this solved for you as quickly as we can. 


All regions must follow the below rules:
• The card must be associated with a billing address
• The card must be able to have funds added/reloaded to it. E-cards and virtual Mastercards should work, but most Gift cards do not have this option
• There cannot be purchasing restrictions placed on the card
• The network cannot have any purchase restrictions to prevent online payments
• Postal codes that do not follow the correct format will result in “invalid postal code”
 

Please attempt the following:
• Confirm you've recently made a successful online purchase from a merchant
• Check to see if the financial institution placed any restrictions
• Try another network connection type
• Try another network location
• Restart the device
• Try another device
• Try another web browser

 

Let us know if this resolves that payment issue, we're here waiting for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

george.mamalakis.940
Honored Guest

I had the exact same issue and what eventually worked for me was to add the card using the mobile oculus app. When submitting the card details, instead of returning the error message you've mentioned, it opened a browser asking for two factor authentication. Once I verified the transaction, the card was added.

On all subsequent transactions using the headset, I'm asked to verify the transaction either using the mobile app or the headset browser and whichever method I choose works just fine.

Hope this helps.

Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?