02-20-2022
06:06 PM
- last edited on
12-04-2023
10:27 AM
by
TheAntiSocializ
I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them
Solved! Go to Solution.
05-28-2022 08:06 AM
Hey Luigi_my.love! We recommend going to the files app inside your headset, and turning off and back on the sync media button that looks like a cloud with a circle in it! If this doesn't work, please try uninstalling and reinstalling the mobile app! Here is a link to an article that may share some useful information: Syncing media!
Hope this helps!
06-07-2022 03:40 PM
Hey Oculus!
I just tried to manually sync 4 videos to my phone, two of which were under 30 seconds, and the other two around 5 minutes. The two short clips came in perfectly, while the two long ones didn’t. It shows a black screen with an exclamation mark and a wifi symbol. I tried restarting my Oculus Quest 2, my phone, and I even uninstalled the oculus app and reinstalled it. Nothing worked, as it still shows this same symbol. Please help me on what to do, because I would very much appreciate having these clips to watch.
06-08-2022 02:07 PM
Did you ever find the answer to this? I’m having the same problem, very annoying!
06-16-2022 10:46 AM
June 2022, same issue still occuring. just wiped app data, reinstalled, & still only a handful of my pics & videos show up in the app, along with a bunch that are just black (no thumbnail, won't show anything when opened either).
Seriously, Meta, get your **bleep** together! A problem this big persisting for as long as it has is laughable. I'm embarrassed for you.
07-07-2022 05:08 PM
I have done all of these; nothing helps. It's acting that way on both my iPhone and iPad. It just started 3 days ago. My old videos are fine.
07-07-2022 05:27 PM
BTW, i went to the link you show in the message and I cannot find anywhere where I can "send a message" to privately contact you - and yes, I'm signed in.
07-07-2022 06:17 PM
Samething is happing to me and I can’t fix it
07-07-2022
06:56 PM
- last edited on
06-15-2023
08:39 AM
by
TheAntiSocializ
Hey @themanman1! Thanks for that confirmation on the previous steps not working.
We do have just a couple more things we can test out in regards to your media syncing:
If these don't seem to help, please reach out to our PMs @MetaQuestSupport where we can look into your issue more in-depth.
Looking forward to hearing your update!
07-08-2022 11:48 AM
I have the same problem,, I've been making videos for almost a year and all it does it show the wifi symbol
07-08-2022 11:58 AM
I have deleted and reinstalled, turned on and turned off wi-fi and bluetooth, restarted, resynced, everything. I've posted on so many sites. No one seems to be able to help. Here are 3 images showing what I see on my ipad. iPhone is similar but smaller.
First image is what I see on main screen showing wi-fi symbol. When I touch "see all," I see images and times, leading me to believe it's synced. However, touch any image and I get the third screen.