My son is trying to reqeust access to Pavlov Shack.
When he finds the game on his app there is no option for him to request for parental permission.
I am linked to his account and I have notifications on.
What do we need to do?
Solved! Go to Solution.
Hello! We see your son is trying to get his game on and experience the game Pavlov Shack, but he is having trouble accessing the game, which we understand can be concerning. Don't worry, we've got your back. Let's see what we can do to make this easier on you both.
That should take care of the problem for you both. If you're still having problems, try signing out of the Oculus mobile app and then logging back in, or submit a bug report by clicking this link.
Hey there! That's not what we want to hear from one of our valued customers. We'd love to help you.
Does your guardian have notifications set up on their mobile device?
We have steps to allow an app listed below.
To allow access requests
Please let us know if you have done this and you are still having issues.
I am confident that the parent app is set up correctly and that notifications are available.
The issue appears that when my son presses the get button he gets the following message.
"If you'd like to use this app, send your parent or guardian a request for access"
However, there is no place to initiate this request.
Hey again, friend!
Hmmm, that's very strange. Let's dig on into this and see what we can find. This may be an internal bug that's causing your son not to see this. As well, he may have already accidently sent a request. If this happened, any and all parental requests will go to the primary app, under your notifications setting. If the notification is there, then all that is simply needed to either approve or deny the request.
As well, we'll attach some links that can better lend a hand. The first one is about App Access Requests. This will shows proper step by step instructions. We also have a little work around involving the parental control that will Lock and Allow Apps. The is sort of a manual way around if the request button seems to be bugging out. Oh and we would also love to send a refresher on the Parental Controls. That link simply breaks down all the information and facts about the controls and settings within the parental program.
However, if the above links and troubleshooting within them don't seem to benefit, we may need to dive a little deeper. For that, let's have you get in contact with our awesome main support channel here: https://metaque.st/Support. Rest assures, you'll be very well taken care of!
Hey there! That is definitely something we want to make sure is working correctly. We understand this can be quite frustrating. We have a handy help article here that may shed some light on this situation. If you need additional assistance, please send us a private message.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I tried buying bonelabs this morning when it released it my country but it says that it is rated restricted and i cant purchase it at this time. This dosent make sense because I have multiple other games that are rated 15+ and I had no problem buying and using them. Is this a launch issue? Any help is appreciated.