09-28-2022 04:50 AM
My son is trying to reqeust access to Pavlov Shack.
When he finds the game on his app there is no option for him to request for parental permission.
I am linked to his account and I have notifications on.
What do we need to do?
Cheers
Solved! Go to Solution.
09-30-2022 03:50 AM
When BoneLab arrived in the Oculus Store I tried to buy it but suddenly a message appeared that I can't buy it because my age is not 18. I could buy 18+ games before the v44 update so why is this happening?
However after that I made a parental account and gifted it
myself but now when I try to play it it says:
This app is rated 18+ so I can't play it.
Then I thought okay then I'm going to allow it using the Parental account but now it says:
You can't allow this app for your Kid on your region.
My Region is Germany and I don't what to do anymore. Also Oculus Support doesn't seem to know what I'm talking about.
I hope somebody can help me out with this.
09-30-2022 04:40 AM
I think you need to be a little careful, creating an account using false information (i.e. a parental account) is against the terms and condition of use. I doubt Meta would do anything like a ban, but personally I wouldn't recommend doing that.
If Meta have implemented age restrictions rather than relying on user or parental responsibility, you may be stuck. I'd look at refunding the game. Bear in mind that for every youth wanting to play age restricted games, there are probably a dozen people complaining about Meta not protecting their kids from inappropriate content including lawsuits.
It looks like Bonelab is PEGI 16 in the UK, USK 18 (No Youth) in Germany, ESRB 17+ in the USA, so it seems like you have it quite strict in Germany.
09-30-2022 04:47 AM
What I meant with "I made an patent account" is that I made it for my parents because they told me to do it for them
09-30-2022 05:40 AM
I have the same Problem bro it says tailed no youth and I can even request access
09-30-2022 05:44 AM
Same
09-30-2022 06:02 AM
Contacted support countless times, hopeless. I hope it gets fixed soon 😕
09-30-2022 12:34 PM
Hi for some reason ive been trying to get bonelab and i dont have parental supervision set up and my Dad does not care what i play. So how do i get rid of the parental supervision pop up?
09-30-2022 03:16 PM - edited 09-30-2022 03:16 PM
Hi @Crikeybo1! We'd love to assist you with this so please PM us here or reach out to our email and chat teams HERE. We'll see how we can help you with the parental controls feature. Thanks!
10-01-2022 06:46 AM - last edited on 10-01-2022 07:34 AM by FunkyTanuki
I never found a fix Till this day it's stupid they tell you how to enable the settings but not how to disable them
10-01-2022 06:50 AM
Apparently it’s up to your country’s laws but I’m in Australia and the law allows me to buy games with these ratings if I’m under 15 so I’m making a legal complaint. Looks like it’s a waiting game at the moment.