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Unable to purchase anything with PayPal

Breegis
Honored Guest

Hi there, today I was trying to buy Zero Caliber: reloaded, and it gives me this message; “Your PayPal payment could not be completed. Please update your PayPal information or try using a credit card. If you continue to experience this problem, please contact paypal.” I already contacted PayPal and they said my information is correct, but oculus won’t allow me to finish the transaction. I have re-entered all my information and credit card information, and I have also tried purchasing on the oculus desktop app, on the quest itself, and on my iPhone. It would be nice if this issue were fixed, since it keeps happening to more people than just me.

19 REPLIES 19

BobStar35
Honored Guest

I am having exactly the same issue??? Help please. This was a birthday present for my son and he can’t buy any games!! Not such a happy little boy now 😥😥

Heya BobStar35. not being able to purchase any games on your headset can take away from the actual VR experience! We are sadden to hear about you and your son having issues with this.

There's a thread that you can check out, it has a couple of troubleshooting steps for this same problem. You can use this link to find it. If those steps don't seem to do the trick, we'd like for to create a ticket on our Support Website.

We don't have the required tools to assist with these type of issues here on the forum. One of our specialists will be happy to help out and go over your next steps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1solots
Explorer

hello.

i have the same exsact  problem.

do you found a solution 

 

idk79
Honored Guest

idk why i have the same exect thing when i try to order a controller

Hey there, @1solots. Thank you for reaching out and letting us know that you are having an issue with using PayPal. We wanted to let you know that we see your private message, and we will continue assisting you there.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

1solots
Explorer

hello.

i have contact meta store suport.

they ask me info from paypal .i give them .

and they ask me my info like username email paypal email .and som other questions.

i have to wait about 24 ouwers.

so 

I have the same issue that "Your PayPal payment could not be completed. Please update your PayPal information or try using a credit card. If you continue to experience this problem, please contact PayPal.".  I can use PayPal to pay on other platforms, but I don't know why I can't finish my purchase on Meta store.

1solots
Explorer

hi.i have contact meta suport.

and zfter a lot of idea from meta that i had to do ,wont work .so they make a case ,i got a case number,snd the meta tec suport gonna work on it.do meta suport team .cant help me nou only the peaple ho got more handeling deep inside mets.

 

do you contact meta supprt