I've had a bit of too and froing on the support ticket, including me sending a link to the feature, and them sending me that link back telling me that's what I should be talking about and not cloud storage 😄
I suspect Support don't really know what they're talking about, and it's outsourced somewhere.
Bit annoying they haven't got a process just to install the update manually through an Oculus link connection after downloading the file from a link on this site, the staged update of features at different times is a bit nuts. It's all the one device with one OS. Shouldn't really be seeing these differences.
Agree with you: I also went back and forth to no end....predictable and not helpful responses that you can imagine. I was even suggested to "reinstall" updates with commands that do not even exist on the headset or on the app.
Oculus Support, please, we are supporting your product and we want real solutions here.
The tech support is DEF outsourced. I've worked customer service so I can tell when someone doesn't know what they're talking about. I too have V33 now and there's still no sync option. So here's what I'm going to try to do at least. Look for the "Files" apk if it's possible, and manually sideload that, maybe that will work. The new features of V33 show up on the quest, so it leads me to believe that it's not the OS update, but the Files app itself that isn't registering that an update is there. Of course, a factory reset would fix this issue; but I'm not doing that when I have ~56gb of games with saves included. I'll update if I can find this Files apk file.
Factory reset does not work. I have tryed and still no cloud sync. I too contacted support also but not much help there. I don´t think they know why some of us is having this issue or how to solve it. Hopefully they find out soon. The person I chatted with kept asking me to click on the cloud to sync and i kept telling him.. there is not cloud. I deleted everything and put evering new again... and no cloud. So I gave up.