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Wrongfully put age restricition

SrJuece
Level 2

Hello, Ive recently had a Problem with my quest 2. When i tried to install a 16+ App, it said "this App is restricted 16+", through i am really old enough. It worked before and my Parents did not set any parent supervision. I contacted support (no one answered) removed Facebook, tried to change my birth date to something even later, set up parent supervision (but it doesnt even show the Option to request games) but NOTHING worked. Please please help me. 

1 REPLY 1

Tonberry_Qing
Meta Quest Support
Meta Quest Support

Hey @SrJuece, if you have already utilized the Meta Account Website and are still having difficulty changing your birthday I recommend you open a ticket with support and see what they can do to help.

Have you tried turning it off and on again?