cancel
Showing results for 
Search instead for 
Did you mean: 

access to organization lost

gkopparam
Level 2

I just logged in with my oculus account to developer forum. it forced me to use meta and merged my login there.

now I am no longer able to access the organization. I am the admin for my organization and we have ton of apps in the store. Please suggest.

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Good day @gkopparam! We see you've stumbled upon a dilemma here. That's a word we don't like hearing and we'll try to get you back in today.

 

Just to be clear, you hadn't set up your Meta account yet but when you tried logging in to developer mode, it forced you to create the Meta account then?

 

Looking forward to your reply!

OculusSupport
Community Manager
Community Manager

Good day. We're following up with you to see if you still need assistance. Please let us know. We'll be here.

Peter.Geiss
Level 2

We're running into the same problem with team members that transitioned from oculus to meta accounts, now they can't access our organization.  What was your solution?  Any help you can provide would be greatly appreciated.

@Peter.Geiss, I hope you've gotten this sorted out, but if anyone is running into account trouble with their Developer account, the best place to check is with the developer support team. You can make a ticket with their team here

Help others find great discussions and answers by adding kudos and marking solutions to your questions.