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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3371 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Referral Games not Showing

Hello, so I was just getting my games and I wanted to referral my friend, but they weren’t there. So I checked on google and I’m not the only one. I referred the games to my friends before they disappeared and now it shows invalid link. If anyone cou...

nbh420 by Protege
  • 114 Views
  • 3 replies
  • 0 kudos

Activation Code displayed just out of sight Quest 2

Quest gurus,I have a quest 2 that i powered up after a break and it appear it has me in a frustrating loop.It would like me to activate the device again but the activation code is displayed just out of sight and with now way to scroll, zoom, or get t...

Help with my kids oculus

I can’t log into my oculus account. It said that I’m not old enough and to send a link to a parent. I want to remove my kids name and account and make one of my own. How can I do this.

Request Invalid - Can't purchase song in Beat Saber

Okay, so yesterday I bought Beat Saber. But when I tried purchasing a song, it was okay up until after i put in my PIN. Then it says there's unusual activity so I can't buy anything. I don't know why. When I contacted support all it thought was that ...

bug

I'm charging my headset it says its at 100% I take it off the charger in less then 1s it goes to 16% now I mean I wase looking in the headset took it off the charger then said its 16% now

Resolved! [Not Resolved] - My mic doesn't work when I screen recorded

hey how are you doing I have a problem that makes me mad because there are no settings or indication to tell me I record my video with no voice. The problem is when I use microphone inside an application, for example WhatsApp, I saw my voice when I t...

Ab2dx by Explorer
  • 1225 Views
  • 38 replies
  • 0 kudos

why doesnt the mic work in the quest 3 browser?

steps ive triedreset headsetensure mic is unmutedgranted permjssion for mic in browserchecked that oculus is active mkc in windows (even though i am not linked)i have tested the mic at testmics.com and it works. it is tbe oculus browser microphone bu...

Resolved! Quest 2 Air Link Connecting but stuck on loading screen

I'm having trouble with my Quest 2 Air Link connecting to my laptop. I've used Air Link for a while now and it was working fine on the 19th (9/19/2022) before I ran into the issue of it suddenly being stuck on a loading screen whenever I try to conne...

minouuwu by Honored Guest
  • 6794 Views
  • 24 replies
  • 1 kudos

quest 3 audio input latency?

on an app that allows you to do multitrack recording.recording audio from microphone to existin track / metronome / click track.with quest 3 the offset seems random.with quest 2 everything is in sync.any ideas? what is different about quest 3?

Oculus issue - "utilities aren't responding" error

I don’t know what to do. My vr randomly cut out and is saying “oculus utilities aren’t responding” or something like that. I don’t know what to do. It keeps restarting and I’m trying to do a factory reset which is not working.

Friends/followers

Recently I restarted my quest 2 and now when I or my friends try to call me it keeps popping up "an error has occurred"

Setting up guardian

Hello i am looking for some experts to help if possibleMy son has a meta account [My mistake i never set him up as a family member] in my account he is 15 but i got an email this morning that his account was suspended because he did not have his acco...

Refund not received

Hi guys, My son applied for a refund last week for the walking dead game, we still haven't received the refund of €20.. It was a discounted game, can you let me know when it will be added to my card?Thanks Brendan swan

Resolved! my vr - won't connect with PC via link or airlink

My vr wont connect to my pc with link or airlink and its not an internet thing because it was working for like the first 5 months and then poof, i messaged oculus support (which was useless) and although they said my pc was fine they wont help (or ev...

Passthrough not working

So i have had my Quest 2 headset for about a week now and it has been working fine with a few hiccups here and there. Earlier today i was playing and everything was perfectly fine, passthrough and everything else was working. But just about 1 hour ag...

Quest Link Does Not Work Consistently

OS: Windows 11Quest Model: Quest 2 (more than one)Link Cable: Multiple third party cables made for Quest 2PC: Multiple PC setups including laptopsHello,I'm not necessarily here to ask a question, but I want Meta to be aware of an ongoing issue with t...

Iron man VR height calibration

I’ve just download the iron man VR game, and it tells me hold my arms out. I did but it calibrated me like meter taller than i actually am. Is there anyway to fix this?

Can't pair headset to app

I TRIED EVERYTHING I did the Bluetooth, the Internet, and I even made a new account my head set just stopped working after I factory restarted the dang thing I went to my app and I even deleted my device off of my account this is ridiculous and you g...

Save to VR? Links not showing

On my iPhone I can share a link in Safari to the Meta Quest mobile app and then "Save to VR". Where does that show up in the Meta Quest 3 headset? I've searched everywhere and I can't find my saved links.

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account verification

META keeps sending emails to verify age and account will be suspended. I created following all steps a child account for my daughter and linked to the same headset. But mails keep going on and account will be suspended. After mailing META support and...

Smirfao by Honored Guest
  • 349 Views
  • 9 replies
  • 0 kudos

Resolved! App sharing with multiple user accounts

Hi,I've read a couple of forums where a lot of people are having issues with the app sharing on the Quest 3 and the fact they need to re-download the apps on the second of third user account. Crazy to have to do this since it uses so much storage spa...

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