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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14473 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7226 Views
  • 68 replies
  • 8 kudos

How to find quest 2 order number

Oculus support requires me to enter my 'order number' before I can send a support ticket / get help. I've tried looking up where to find the 'order number' but all I find are videos about how to find the serial number, and it's starting to drive me i...

medal of honor not run in secondary account

I have medal oh honor in the main account of the oculus quest 2 works perfect but does not allow me to use it in the account number 2 but the other games if it allows me to use them. when I look for it with the account number 2 in the store it tells ...

Oculus link crashing when I take off my headset

So, I was playing BoneLab today and I decided to take off my headset because my lens got dirty. After I cleaned the lens and put my headset back on, I was greeted with a black screen. I tried pressing my home button, but it showed the native oculus m...

Tax ID

Can anyone help me with the issue of the Tax ID required to make purchases? The System ask for a valid 13 digit Tax ID that do not exist in México. This is nonsense and I cant buy any games!

Llehi by Level 2
  • 325 Views
  • 2 replies
  • 0 kudos

Buying Oculus Quest 1 controllers

I have an Oculus Quest 1 and have a broken controller. Since the Quest 1 is discontinued I’m having a hard time finding a replacement and don’t want to spend the money on a Quest 2 when I already have a perfectly fine headset. Is there any place to e...

nacmon by Level 2
  • 1898 Views
  • 4 replies
  • 0 kudos

cannot find beatsaber

so I bought the black friday bundle which came with re4 and beatsaber I was able to download re4 just fine but I can’t find beatsaber. somebody pls help?

META will not connect to Desktop anymore.

I started my Oculus after a fairly long time of not using it. I was able to connect to my desktop and all the other things, as per usual. Then, I got a notification that there was an update from META for my Oculus. After downloading it, and restartin...

Can't connect to Desktop

For some reason, I am suddenly unable to connect my quest 2 to my desktop using airlink. I've tested games that require wifi like VRChat just to make sure that it wans't a wifi issue and it worked fine. Desktop works fine as well but if I try to open...

YUTABI by Level 2
  • 254 Views
  • 2 replies
  • 0 kudos

Resolved! Bone lab not downloadable

Hello I tried to buy the bone lab game. And then it suggested me to create a family to for 17+ players. And then I thought it was too much complicated to do it so I just changed my age to be 17 years olds I don’t know if this changed something but no...

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Resolved! sorry we couldnt add your payment method

I have this problem for 3 days now and its getting kinda annoying i contacted the bank they say theres no problem i tried contacting the oculus they wont respond please respond this time i cant add a payment method idk why i tried multiple times ocul...

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6qia by Level 3
  • 4444 Views
  • 15 replies
  • 2 kudos

Air Link Suddenly Laggy

I have been using air link with my quest 2 for the past few months to play VR games on steam and when I went to launch air link today I couldn't even press a button in the link menu because of how laggy it was, and the borders of the screen do not lo...

Return

I have returned my quest 2 for repair but don’t know if it has be received is there anyway I can find out. Can anyone help?

Achie23 by Level 2
  • 27 Views
  • 1 replies
  • 0 kudos

Cant Login Samsung Gear VR

Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus app...

SaviddL by Level 3
  • 10290 Views
  • 57 replies
  • 15 kudos

cloudy circles centre of lenses quest 2

hi, just wondering if these cloudy circles on inside of my lenses are supposed to be threre. They have been there since i first got my quest, not really noticable when using for games ect, but, if there faulty i would like to know. You can see them h...

Avatar grey for four days

It has been this way in Horizon worlds and when I restart my Oculus and am only in my home before I open any apps.All other apps avatars are fine.Also I only ever seen the controllers when I turn on my Oculus so why now am I seeings a grey bald man?I...

Trouble pairing kids headsets

I bought my kids both their own oculus. I bought them at different times so I thought each one had to have their own account. So I made one on my wife’s account and the other on mine. I can’t figure out if I download one game on one headset how can I...

Bug. After receiving the demo, you can't get a gift

After receiving the demo version of the game / program, the button for receiving a gift (Redeem Gift) disappears.After the expiration of the free trial period, and regardless of the period, even if you delete the installed version, you cannot receive...

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My PC will not connect to my quest 2

My quest originally connect to my headset and I got to play on steam VR. But as time went on only half the time it would detect my PC now no matter what I do it does not detect my PC and my PC does not detect it. The PC only charges it, it does not c...

Unable to download or install a bunch of GearVR games

Hello! I have been trying to download all my games over the past few months, just to make sure I have access to everything I have purchased, and I found a ton of games that won't download or install any more. I've tried on multiple networks and on a ...

VR Air Link turns off my wifi adapter

When I start my computer and VR Air Link is connected, the adapter is trying to replace my network card and so deactivates it. Its like it was fighting each other, disconnecting each other by turn. It was suppose to be plug & play but it turns out to...

Games not Loading in HMD

I have recently got myself a new laptop, RTX3080 based and all the bells and whistles that go with it. Previously I was running on desktop with my Rift CV1.I tried the rift on the laptop today and for some reason certain games (the ones i want to pla...

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