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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3576 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 3 facial interface

Facial interface would not stay in extended position. I noticed a small metal piece sticking out of left side of facial interface. I removed the interface and the metal piece fell out. The interface will not stay in position to allow user to wear gla...

How To Get Full-Resolution Images Of Our Dynamic Avatars

Hello Meta Community!I hope you're all doing well and enjoying your virtual adventures with your avatars. I have a question and could use your expertise.I've been enjoying customising my Meta avatar, and I love the dynamic poses and expressions it ca...

Accused of having pornography in profile photo

has anyone been accused of this?. I had a picture of me at the pool in my swim trunks and no shirt. The picture was from my upper chest to the top of my head. I was suspended for 24 hours and accused of having pornography for for my profile photo.

Resolved! Refund money issue

Hey I decided to refund Pavlov Shack and my refund has been accepted but I have not gotten my money back how can I fix this?

mrslasher by Honored Guest
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Asgard's Wrath 2 - Stuck in Tanuu's Stomach Mission

I crushed the stone in Tanuu's Stomach, but the quest won't end. It says to guide the stone back to the primary stomach. I know I got the stone because I took it back to Ptah who says it is too large but he can work with it. However, he does nothing ...

Beat saber sharing

Ok so I understand that the app is shared and the songs are not. But while sitting in the shared app I try to buy some music packs and it says it can’t. That I have to own the app. Do I really need to buy the app a second time? Then what’s the point ...

lbugin by Explorer
  • 1442 Views
  • 6 replies
  • 2 kudos

Inaccessible Meta Account

My long time Oculus **bleep** Meta account has never had 2FA or a PIN enabled. Suddenly today it started requesting for a 'confirmation code' from my email during login. Trouble is, I never get the email.

Resolved! Multiple accounts on quest 2, but can't pair on second account.

Hi,Can anybody help!I have managed to add a second account on my oculus quest 2 headset and all the apps are showing as I choose to share them, but I cannot pair the headset on the second account App, it searches and does not find it and does not pai...

Blade & Sorcery: refreshing catalog:wave

We are able to open the game > hit play > it showing refreshing catalog:wave and gets stuck at 33%.We have chef for system upgrade ( we just got the oculus yesterday), turned off the headset, gone through the boot steps and turned off experimental fe...

Resolved! 8 digit code ruining my game

I’m now having issues where it said to go to meta.com/device to put in the 8 digit code on my screen however it I have had this issue before and I had to factory reset so instead I tried to restart the headset and now I can’t even see what apps I hav...

Resolved! Fitxr subsciption

I was charged a yearly subscription for fitxr that i didnt want and i went to cancel it and still havent seen my money returned, i reported it to the bank and they are investigating it. Refund my money for something i didnt sign up for.

Headset wont stop updating after pressing power button

As soon as I turn on my quest pro the headset will show the meta logo, then show the update sign for a second and the meta logo reappears. For some reason, it just keeps spinning over and over and it will not stop. I have waited 24 hours with my head...

RysingRD by Honored Guest
  • 153 Views
  • 2 replies
  • 0 kudos

Lady Gaga Edge of Glory Error

Recently purchased Lady Gaga Beat Saber pack. Successfully played Edge of Glory once, and since then it says “Error loading data.” Yes I powered down the Quest, uninstalled/reinstalled the app. Still does not work.

themary by Honored Guest
  • 12223 Views
  • 30 replies
  • 10 kudos

Haven't receive Asgard's wrath 2 redeem email

Hi,I recieved belwo email on 16/Dec/2023, it notified me that I can redeem Asgard's wrath 2. However, there isn't any avialable button could be clicked in the email. I followed previous posts and tried to click the unreadble images in the email, it t...

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narsma by Honored Guest
  • 244 Views
  • 6 replies
  • 0 kudos

Child's Account Suspended

It's been a week since my sons account was suspended.*****META, please create a solutions forum or email everyone with solutions if there are any. YOU CANNOT take MONEY from people the way you are doing. That's fine if you need to suspend an account,...

ecachuh by Adventurer
  • 1168 Views
  • 20 replies
  • 3 kudos

Stream to App not working anymore

So before the streaming from my Quest 3 to my iPhone or iPad app worked without any issues. Now I am on the latest firmware and I added a second account to my headset. Now it doesn’t work anymore. Can‘t start a stream from the app nor from the headse...

Quest 3 Pink Line

Hello! I’ve been having an issue with the Quest 3 where after a while I see a pink line/bar that fills up half of each lens near the bottom. I’ve looked for a few fixes but can’t seem to find the right fix. I use it through SteamVR and some threads h...

Cant you pick a male or female in this VR system?

I am trying to setup this unit and am looking to pick a male in the setup. I didnt see anything related to male or female and the default character looks female. I certainly hope I can pick a male, or I will be returning this as a matter of principle...

gabep5000 by Honored Guest
  • 160 Views
  • 0 replies
  • 0 kudos

New Pin Not Working

My son is trying to make a purchase under his profile and the PIN I set isn’t working. How do I create a PIN for his profile? I can’t seem to figure it out. When I try, it takes me to my account and that PIN is not working on his profile.

Can't verify age

Hi- I have been trying to help my son verify his age for some weeks now. Support replies to my emails with promises to assist but then another email is then sent with another promise to assist and this repeats. The latest email was that this latest p...

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