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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos


Oculus synced video shows as Wi-Fi with exclamation mark

Julz.VR by Level 2
  • 1 replies
  • 0 kudos

Left controller not pairing

Hello, I have oculus quest 2 for 2 years and never had a problem, but now, my left controller can't pair.I have tried to unpair and pair again, from the Oculus app, but every time says that needs to do a firmware update, I wait and the update finish ...

Unable to use confirmation website

I just made a new Meta account and on the desktop app it says "To confirm your Facebook login, please switch to your default browser now. The confirmation process may take a few seconds to complete." and opens a new tab in my browser. The issue is th...

Kazomix by Level 2
  • 1 replies
  • 0 kudos

Can't change DOB

When I go to change my DOB in the settings of my meta account when I press save it says "You aren't able to create an account based on the information that you provided." Is this a bug or something?

How do I redeem free Beat Saber?

I just bought a meta quest 2 and am unable to find Beat Saber for free..When I search for it, it shows as I need to purchase it full price

Avalyon by Level 2
  • 1 replies
  • 0 kudos

Oculus Rift S sensors can't track hedset

Spoiler (Highlight to read)Stuck on three dots and sensors can't track headset.I've also found that oculus has not accessed my camera for a few months and don't know whyStuck on three dots and sensors can't track headset.I've also found that oculus h...

Screenshot 2022-08-08 190659.jpg

Left controller keeps disconnecting and reconnecting

hello,ive been playing gorilla tag and my left controller just randomly disconnects and reconnects and my battery on my left controller is at 80% so i really dont know what to do i tried replacing the battery and its the exact same problem.

Resolved! my left controller

My left controller always disconnects if i move it too fast. it makes it hard to play games like gorilla tag or creed rise to glory. no matter how many time i change the batterys the problem keeps happening. any ways to fix it?

My account won’t load

my account won’t load on my quest 2 and I tried everything and won’t even work. I had spent more than $200 on games and can’t even use my quest account


Yesterday when I turned on my oculus quest 2, it started making this buzzing sound. I just played on it an hour ago and yet again it started making the same sound when I powered it on, and continued to while I played for 45 minutes. I have never ran ...

Occulus dashboard in airlink

Hi I'm wondering can you minimise or move the semi circular dashboard in airlink view as I tried to open a game and it was at eye level which obscured my view and I couldn't see the screen and even when I clicked the desk top button it was still ther...

Game does not appear

I just bought FNAF Help Wanted in the oculus store on my phone, but it doesn't appear in the headset for download. I've also noticed that, keep in mind I have good internet; it refuses to connect to the store or even show any other apps than the ones...

How to get support?

I recently ordered Beat Sabre and the money has been taken. But after several weeks of trying I still cannot see this app on my Meta Quest 2 headset so cannot use it. I have gone through multiple websites to try and find a solution without success. T...

Disconnecting from server

Just tonight when I try to play poker VR it keeps saying disconnected from server.. I don't want to Uninstaller and reinstall because I will loose my $233,000.00 chips.Please help me..

Oculus Air link connecting, freezing, then disconnecting

Hey, whenever I use Air Link on my Quest 2, it connects freezes and disconnects.The headset says an error saying it has something to do with my pc, quest or my Wifi.I have had this problem for over a year now, The last time I was able to play my favo...

Syncing Photos to Phone Issue

I've been having this issue for a couple of months now with my Oculus Quest 2. I have the oculus app downloaded on my phone and whenever I have tried syncing my photos onto the app it tells me to connect my headset to the app. When I connect it, it u...

p8rple by Level 2
  • 1 replies
  • 0 kudos

Quest 2 Meta Account

I just made my meta account today and now I can’t login to it on the quest app. I manually updated it but it has no meta login option and when I tried to use Facebook it made a new account for it. Please fix this so I can use the app again! Thank you

Download file failed, but storage space not released?

I have 8GB storage space left, and I download a 4GB file by Meta Quest Browser. The download task failed, so I cannot see anything in the \Download\ folder. But my storage space become 4GB left. Where can I find the temporary file and to delete it? T...

hsz0566 by Level 3
  • 1 replies
  • 0 kudos

Referral bonus

My friend sent me the referral code and I went through All the steps and still have not received the referral bonus. It has been over 3 days now and nothing

Unable to connect PC with Air Link

Hey there,The Quest 2 wasn't able to connect to my PC!It says "Not connected" underneath the PC that I just connected moments ago before dinner. Before that I was playing Alyx and got a recording and shared it to Facebook, it does said it will notify...

Resolved! Referral credit still not received after 30+ days

I have still not received my 2x $30 referral credits in over 30+ days. - Both of the people that used my referral link already received their $30 credits on their accounts (nearly instantly)- Both of the people purchased the Quest 2 headsets NEW, the...

jwdonal by Level 2
  • 1 replies
  • 0 kudos

Population: One not available for purchase

I can not purchase population on for my new Quest 2. Started Meta account and able to purchase other games but Population: One does not show up in store. If search in safari takes me to oculus store but says unavailable at the bottom where normally w...

Can’t login to account on headset

I have had my quest 2 for a bit more that a year, and have never heard of this problem. On my iPad, it tells me I’m logged in, but on my headset, I’m not logged in, and it’s been like this for about three weeks.

Resolved! Rift S GPU

Hey people, my pc has the NVIDIA GTX 1650, and when i launch Wrath of Asgard the game freezes and im unable to play, can somoene suggest something please

Resolved! Meta Horizon Worlds PCVR - Crashing On Startup

Hello, I launch the game, i can see the game logo, then a white hourglass appear and after few seconds the game crash.I have this error on my PC : I have tried a lot of differents things : Re-installing everything, testing on another PC, waiting for ...