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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 68 replies
  • 8 kudos

Games bought through Meta App unable to download!!

Just recently bought two games while on the Meta Quest App but when I went to download them on my quest all that showed was a spinning blue ring. Waited for a bit nothing happened, originally thought I just needed to update my Oculus to the most curr...

Lost games

I Dad recently deleted his Facebook and oculus account and I lost my games on my Quest 2. I have also made a meta/oculus account recently and put it on my Quest 2 but it won't let the games that have been shared on the device be downloaded on my new ...

Referral credit not received

I sent my friend a referral link and he bought a used oculus quest but neither of us got the credit. Does it have to be a new oculus to get the credit.

I Just Broke My Right Touch Controller

At first it cracked but then the ring fell of when i was playing Gorilla Tag and hit bed hardI heard about possibillity of getting a new controller for free (replacement)Is it true? and how i can get it?

KocykVR by Level 2
  • 1 replies
  • 0 kudos

my personal account has been restricted

Dear Facebook Team. Sir my official Facebook account is restricted for 30 days. i am sincerely sorry that my account has been restricted for violation the rules of your community Guidelinse my account has been showing warnings since then due to a com...

I need help-

So my oculus says it's "out of date" and I think it means the date is wrong and it can't track it, I've factory reseted it over 4 times and it won't work. Any suggestions?

Black screen when using link cable or arlink

Now a month ago I played my VR games on steam with my oculus quest 2 via link cable and it worked great. But recently when I tried to connect my headset to my computer its just black, and sometimes it shows a loading icon too. But i can still hear my...

i keep getting logged out

its not that i cant log in i play my quest through airlink but in the middle of playing for no reason i will get kicked back to standalone, oculus app closes. when i open it again it says i need to log in and has unpaired from my headset. what is hap...

Quest 2 + Resident Evil 4 Bundle/Sale In Australia

Hi there, I was just wondering if the Quest 2 + Resident Evil 4 Bundle/Sale will be happening in Australia? It is currently 5pm on the 18th of November, and I am still waiting for the sale to go live. I can see that the sale is active in some stores ...

lyzek by Level 2
  • 3 replies
  • 1 kudos


My left controller is drifting. I got my quest during lockdown in 2020. I was wonduring if anyone knows a way to get it fixed or replaced in a cheep matter.I live in seattle if someone knows somewhere out here that could help. Ive done everything i c...

Nisbit by Level 2
  • 4 replies
  • 0 kudos

Sticky trigger Issue

Hello! I recently have had a small issue regarding the upper trigger of my Quest 2 Controller. It is no longer a smooth motion but rather as if there is a weak adhesive or bump at the beginning of the trigger pull. Its smooth after the initial stick ...

Denied entry into account

My son was recently asked to provide proper identification to gain entry to his Oculus...being that he's 13....he doesn't have any of the items listed on any option they've provided. And I don't want his birth certificate to be online. When we starte...

Can you remove the avatar

I made an avatar and regret it. The customization options are bad and the avatars look horrible but I’m stuck with it now. I can’t figure out how to delete it. Does anyone have a fix for this?

Why has Oculus Home been "sidelined"?

Honestly, two years ago, i was really enjoying Oculus home because it was still (somewhat) expanding and, with the incursion of the Quest 2, it seemingly just got forgotten or made a side-note and most people i speak to "hate" it because it's conside...

Motion sickness

Hello ! I was wondering if there would be some kind of app or mode that would avoid motion sickness ( the anti-nausea one in Walking dead is very efficient ) I’m very sensitive and unfortunately can only play the confortable games. thank you!

Help (applab upload issue)

so i was trying to upload my game to the oculus store (app lab) and i was so happy because i thout it was done but then it popped up saying. the package name is already in use for another applicationhow do i fix this?please help

framezy by Level 2
  • 1 replies
  • 0 kudos

Connecting to new Meta app

My daughter has an Oculus Quest 2 and does not have a Facebook account so I used my Facebook account to set her headset up. She was having issues with her headset so I downloaded the Meta Quest app hoping to reset her account and update if needed. Th...

Right controller isn't working

My right controller says paired even shows 100% battery life but while on the oculus the right controller isn't even showing up. Even though it'll vibrate and say connected the right control is nowhere to be seen playing a game or even selecting anyt...

Disconnected because of client timeout

When I launch the Gun Raiders game, I repeatedly get a "Disconnected because of client timeout." error and not sure what exactly that means since I can load pages through my oculus and stream YouTube videos with no issues. Please help!

'User has joined' room notification not received anymore

Hi,I am developping a party system using the ovr_Room api. I worked well previously with the same code on my side, I supect an issue on Oculus servers or an incompatibility due to a silent update.When one user accepts one invitation to join a room, t...

change email address?

Hi,I'm going to lose access to my current email address at the end of the month. Is it possible to change the address?