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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3208 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Store Credit gone and no game

Tried purchasing a game off the app but wanted me to add payment but I had $31 in store credit. After I had thought it didn't work I noticed the store credit went down how much the game would cost and yet there was nothing saying I had bought the gam...

Suchroll by Honored Guest
  • 84 Views
  • 0 replies
  • 0 kudos

Controller tracking bad latency

So in testing my new quest 3 I can blatantly see a bad controller tracking latency on Beat Saber making it hard to play can you guys please address this software issue and fix it.

access to my own platform

I don't have access to my business facebook. I want to have access to planner and insight, this is my own page and I have full access. It's face book bugHow should i solve it?Sorry, this content isn't available right nowThe link you followed may have...

Can't add payment type, PayPal Billing Agreement cancelled.

I've owned the original Oculus and the Oculus 2 and have recently added the Quest 3. I've made over 100 purchases on the headsets using my PayPal account until 3 days ago. Trying to add DLC to an app and got the message: Request not completed. We not...

Oculus Rift S audio issue

I havn't used my Rift S in about a year so i just undusted it off and tried to get it working and now it is but the audio seems to be broken and is making a constant but spaced out buzzing noise and no other audio. last time I used it, it was having ...

recon74 by Honored Guest
  • 161 Views
  • 0 replies
  • 0 kudos

Quest 3 - Tracking Lost

I'm writing this as I got my second Quest 3 (replacement) and got the same issue.When playing connected via Oculus Link (cable) if I take the headset off and place it upside down i will lose tracking indefinitely when I put it back on. It won't let m...

My quest keeps crashing whenever I look down

I have searched across all places of the internet to find a way to fix this but no one I have seen or read about has had the same problem as me. the problem started today when I was playing bonelab and I would look down and the game would pause howev...

Quest 3 mic not working

My quest 3 just buy yesterday, but the mic seems not working in all apps, the mic in keyboard is greyed and cannot use speech input, mic is switch on in setting and tried to press the meta button two times on the right hand control but showing not av...

Kuanlou by Honored Guest
  • 420 Views
  • 3 replies
  • 0 kudos

Order is still on pending.

I pre-ordered quest3 on Oct 6 2023. It said it will be delivered on 10th. No~ . I contacted supporter on the web and he/she said I will be contacted by a speciallist within 24~48h. Not contacted.Trying to chat with support, and now my chat queue is l...

hanuijun by Honored Guest
  • 275 Views
  • 1 replies
  • 0 kudos

I can't find my store credit

Hello guys!I'm a oculus quest user, used only PCVR, and now I wanted to get started using the meta store to install some games in the oculus quest 2. I remember having a referral added that would give me $30 in my first purchase. But I can't see it a...

Le Mills body combat not registering hits

It registers the hits in the warmup then when it switches to the workout it stops recognising any contact with the targetsThe leaderboard is also glitching with one person appearing over the top of the other person.I’ve change batteries in my control...

Resolved! Quest Pro - Link regluarly drops frames

Hey there  Bought a Quest Pro after the price drop and I'm very impressed!One issue I suffer from is Quest Link performance. There is regular judder and it's generally not very smooth, after digging around the Debug Views I could catch it: (Note Lin...

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Download failed, Onward

Hello, I have bought inward and tried to play it, but when I try to download it, it keeps on saying download failed, I even tried restarting and shutting down my quest 2, but the problem still occurs. There is just a spinning circle where I should be...

How to get a free controller replacment?

People have gotten free controller replacements from meta all over social media and I'm trying to figure out how to but I have gotten no answers. Can someone please help me with this?

Quest 3 White Pixels

Hi, I seem to have x2 white pixels in the left eye of my brand new quest screen. Is there anything that can be done?

Euwan by Honored Guest
  • 1048 Views
  • 8 replies
  • 0 kudos

APPLAB Admin Verificastion

So because of the AI that Reads your Photo ID when i was uploading photoes of my Passport but for some reason even though the photo was crystal clear every time the ai would tell me something was wrong and decline it. In response two days ago i tried...

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Side Load

Does anybody no why my screen on my Tablet is Glitchy when side loading from Vr 2 Tablet,,, its Really Annoying now

tommynut by Honored Guest
  • 94 Views
  • 0 replies
  • 0 kudos

How to delete old MQ3 device from android phone app?

Greetings, mates!For some reason, I had to change my old MQ3 headset. Before I did it, I performed a factory reset on the headset physically and then, deleted ALL data from the "My devices" (it's empty now) section in Meta account settings.I already ...

Cooling fan crunching/rattling noise

Today when turning on my headset there is a crunching/rattling noise as soon as it powers up. The normal buzz of the fan is no longer present, instead the rotational crunching noise is now very audible and overwhelmes game play sounds.Is there a know...

Network Connection Error again and again

Since the new update it keeps telling me I should check my internet connection, which works by the way. Hard to communicate in Horizon Worlds because I'm constantly getting that message and everyone freezes and I can't hear them.

extremely slow download speed

My oculus quest 2 has been downloading an update for hours on blade and sorcery nomad, I’m on 5 ghz speed, my oculus is plugged in, and I restarted my router. but it still will not download any faster, I am convinced this is a problem with the oculus...

Resolved! I can't access unknown sources

The drop-down option in apps is gone overnight, I can't find anything to access my apps in unknown sources

Mafo_Vr by Honored Guest
  • 1531 Views
  • 10 replies
  • 1 kudos

Resolved! No Audio when chrome casting to TV after v59 update Quest

Hi, Before the v59 update I was getting audio on the TV when chromecasting to it so that friends/family could see the action when taking turns to play. However after the update, there is no longer audio being casted to the TV, even putting the volume...

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