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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3028 Views
  • 75 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

White pixels

Hi, I noticed that there are 6ish white pixels on my meta quest 2 screen,I've seen that this is a stuck pixel caused by sun damageIs there any way that I can fix this?Thanks 

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Oculus 2 Business Edition

Hello,Our business has multiple oculus 2 business edition that we would like to put to consumer one.We're not able to get help trough "https://work.meta.com/admin/direct_support" as the account is not recognized.With this account I'm loggin in succes...

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ErykTPP by Honored Guest
  • 300 Views
  • 3 replies
  • 0 kudos

Resolved! My Quest 2 won't play MP4 videos anymore :(

Edit: I have tracked this down to h.264 videos no longer playing (I've found some others that are having this same issue). h.265 MP4 videos seems to work ok, but anything encoded with h.264 won't work anymore.I have been playing MP4 videos in the TV ...

Vr chat mic won’t work

Hi! I have tried so many things to fix it- no one can hear me and my mic won’t light up.. I have restarted the headset, uninstalled and reinstalled, messed around with every configuration I could think under audio settings, tried the safety off and n...

Resolved! Quest Link crashing/freezing

About a month ago my quest can barely play pcvr with out crashing. I can still see the game and in 3d but my headset image is just a still frame of the game i cant do anything about this, does anyone have a soultion? link has been working for the pas...

D-Link VR Air Bridge Failing to Pair With Computer

Hello all, I have recently been having issues with my Air Bridge I recently purchased in which it goes through the process of initializing and setting up, but when I put on my Q2, I hit the "Pair" button and nothing proceeds to happen. I have made ri...

PTC v56 on Quest 2: Stuck in passthrough view on boot

Hello,My Quest 2 is on the PTC and recently updated to v56 (56.0.0.81.656). Since then, I've noticed that when the device is booting up, I'm often getting stuck in the passthrough view and never progressing past it.- Reboot device.- See the Meta logo...

severe stick drift on right controller

i have tried everything i can find to help stop the stick drift, i have tried to blow into the hole , taking the batteries out and taking the controller apart altough nothing works i have had this headset for under a year, is there any chance i can g...

Connected, can't provide internet.

Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet. ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck. super frustrated p...

jjcoolya by Honored Guest
  • 1276 Views
  • 4 replies
  • 1 kudos

Quest 2 Air Link screenshotting problems

Hello, today while playing on my headset as usual I went on ahead to use air link to play some PCVR which in this case was H3VR, stuff worked well as usual until I wanted to take a screenshot of the game. The normal way of screenshotting with Oculus ...

lugiosu by Honored Guest
  • 286 Views
  • 1 replies
  • 0 kudos

Oculus 2 not pairing with phone app after factory reset

Games were trying to update but never completed. Would just process. So Oculus was reset to factory mode. Now the oculus asks to pair and provides a code. But when we look on the phone, the app says it is still paired to the Oculus. It is like it doe...

Connection problem

My oculus 2 has come up with this and for hours I cannot play any game at all it is really frustrating and has ruined my day. Tbh I feel like putting it in the bin!!!  

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Airlink issues

My airlink has multiple issues, it flickers black for a second every 20 seconds and also cant run games, it can run the main menu but when I click on a game, in the headset it says the game is loading, it runs on my pc but not my headset.

Factory reset stuck in pair screen

I did a factory reset because my headset was laggy and slow and loads of games were lagging so i only have 1 controller and its saying i have to pull the tags out of the controller (the tags you get when you first get the oculus) im getting a new con...

White Screen with Horizontal lines

Hi, its been a few months since I got the Quest 2. Out of nowhere, the Quest 2 suddenly breaks with white lines across the screen and then when I was looking around, the white screen thing showed what it was looking at on the menu or anything with te...

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Ibukipoi by Honored Guest
  • 199 Views
  • 2 replies
  • 0 kudos

Weird new airlink problem?

I'm unsure if this is a new airlink problem or not but for some reason, I was pairing my PC to my vr, but when I tried to click "Pair". it switched to launch, but nothing happened. I then decided to click on my PC name again, but there is where every...

Resolved! How can I make the Quest 2 forget the previously paired PC?

Previously, I connected my Quest 2 to my PC using AirLink, and it worked fine. Now, I reinstalled the operating system on my PC and installed the new Oculus software. In the Oculus software on the PC, I chose to connect to the Quest 2 via AirLink, bu...

msbtx by Honored Guest
  • 609 Views
  • 9 replies
  • 0 kudos

Resolved! PCVR FPS/Stutter issues

Recently bought a usb 3.0 cable and have been trying to use the quest 2 for PCVR. My pc should be perfectly capable of running both non-vr and vr games, I have done a cable test and have a 3.0GBPS speed so that's not the issue either. when running th...

Masked_ by Honored Guest
  • 2733 Views
  • 6 replies
  • 0 kudos

Weird flashing objext

So I turned my Quest 2 on which was working fine yesterday and ther was this weird faded blue object that kept flashing when I was in games, it takes up almost all of the right lens and it's really annoying. It doesn't flash when I'm in the system me...

Joethebab by Honored Guest
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Horizon worlds not recognizing my location

Hello,I own a quest 2 bought while I was still living in the Netherlands,I have now emigrated to the US and I have tried to change my location on Facebook, my mobile device and somewhat also on the quest.It still seems to recognize me as being in the...

UX system has stopped

While downloading the Skyworld game on my Oculus Quest, I got the error message "UX system has stopped" and then "UX system keeps stopping". After that, my headset turned off and the installation of the game was interrupted. If anyone has had this is...

Randomly jumping in zero caliber

I’ve been playing for around eh like a week now but I will randomly jump and sometimes wont stop I’ve been playing zero caliber reloaded and it’s fun but it’s being interrupted with my jumping. Can somone help?

ChugEEE by Explorer
  • 278 Views
  • 3 replies
  • 0 kudos
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