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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3107 Views
  • 77 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How can I clean the inside of a Oculus Quest controller?

So I replaced the battery on my right controller a few days ago and yesterday I noticed the battery was "dead" even though it hadn't been used much. Turns out there was a lot of corrosion on negative terminal spring and the battery, so bad battery. P...

Baldarq by Honored Guest
  • 3945 Views
  • 2 replies
  • 0 kudos

No Connection possible

2 seconds agoI bought a Meta Quest 2 headset, created a Meta account, successfully logged in, and now I wanted to log in to the iOS Meta Quest app using the six-digit code. When that didn't work, I reinstalled the app and reset the headset to factory...

metabaar by Honored Guest
  • 488 Views
  • 7 replies
  • 0 kudos

Oculus Quest 2 is Stuck on black screen - possible solution

I have been consistently struggling with my oculus giving me a black screen when I try to turn it on and so far none of the forums have been very helpful. I thought my quest 2 was a lost cause until I started messing around with it, and I think I may...

Resolved! space sense button missing

i bought my oculus 2 about 2 days ago and i turn on this setting called "space sense" and today i went to turn it off the button is gone and it is really annoying me because it highlights my desk while i am playing. HOW CAN I TURN IT OFF!

BielzBiel by Honored Guest
  • 2965 Views
  • 17 replies
  • 5 kudos

Right quest pro controller isn't tracking?

So I was playing Beat Saber with my friend having a good time until suddenly my controller loses tracking, It appears connected but the tracking however isn't doing a great time. I tried restarting my headset several times. unpairing repairing unpair...

KyleFX by Honored Guest
  • 217 Views
  • 2 replies
  • 0 kudos

Rift-S framedrops/stutter/micro-stutter in all UE4 content

Hi, I've been through Oculus Support with this and they replaced the HMD. However, the problem exists on the replacement, so I guess the one I sent back was in a working state. In every Unreal Engine 4 game or content I am having very poor performanc...

reb1rth by Protege
  • 3754 Views
  • 17 replies
  • 0 kudos

air link e bigscreen

Volevo sapere se hai la soluzione a questo problema: se lancio bigscreen tramite l'app scaricata in meta quest 2, creo la mia stanza e programmo un film, lo vedo correttamente e sento l'audio attraverso le cuffie di quest 2 , questo vale anche per i ...

SteamVR work well with cable link but not airlink

SteamVR works weel on cable link, I click SteamVR on the oculus library, it launches and get into steam home.But when I use airlink, steam vr launchs and flash like a second then bring me back to oculus control room, while steam vr is running but I c...

sheey by Honored Guest
  • 3639 Views
  • 6 replies
  • 0 kudos

Resolved! Black screen after 3 dots inside guardian

Hi everyone, This is a very recent problem concerning my quest 2.It starts up normally, but once the 3 dots are gone i'm engulved in black, only being able to see my guardian. Once i physically get out of it, it switches to passthrough. I have update...

MIDI input device

helloIs it possible to Input a midi device with cable or bluetooth to Oculus Quest 2 ?I have a Unity plugin that builds for android and it can recieve the MIDI inputbut When I try the same on Quest 2 it does not show input devicesMaybe there's some w...

Muszti by Protege
  • 3540 Views
  • 9 replies
  • 0 kudos

Oculus app and social platform crashing

Both the Oculus app and the social platform on my Oculus Quest 2 keeps crashing after about 5 seconds of opening them up. I am not sure what to do as I have tried everything that I have seen on the internet so far.

Purchase history apps not showing on apps

Hello I haven’t used my oculus in about a year and when I turned it on my purchase history apps are not showing in apps . Please help as I don’t know what to do

Aisha.J by Honored Guest
  • 170 Views
  • 2 replies
  • 0 kudos

How i can fix my coulus quest 2??

I just buy oculus quest 2... when I try to use in the first time it fell on the ground and one of the cameras broke?? And know it not work it give that the device can't tracking!!!How I can fix the camera ?? And in this situation the warranty works!!...

Air Bridge launch button grey out and PCVR won't start

I tried to connect my Quest 2 to my laptop via Airbridge. It had worked before fine, but recently, perhaps due to a major update, it stopped working. I did a factory reset on both Quest 2 and the Airbridge, re pair the 2 devices via the Oculus PC app...

phone confirmation having trouble

hiwhen i log in i put my login info then it goes to the phone confirmation when i say send to number, it doesn't send a notification to my phone, and since i am logged out of the headset and phone (due to social platform glitch), i can not check if t...

Anonymous by Not applicable
  • 163 Views
  • 3 replies
  • 0 kudos

Selecting Apps , and My saved Media

Issue #1: After the latest update to Quest2 which I did today (7/24/2023), Now "when selecting apps from the menu bar I no longer see the options to display "installed apps" and "apps that need updating" or "all apps" just get a page of apps that I a...

Oculus Quest 2 games not showing in Oculus PC library

Hello Oculus Support, My grandson has a Oculus Quest 2 VR headset. We hooked the link cable to his gaming PC and none of his games are showing in his Oculus library on the PC account. I cannot figure out why or how to get them to show. I have the Ocu...

Jaf21 by Honored Guest
  • 11787 Views
  • 12 replies
  • 1 kudos

Problème de tremblement

Bonjour, J'ai un petit souci actuellement avec mon Quest 2, Alors voilà, le casque fonctionne niquel mais quand je lance Quest Link l'interface tremble dès que je bouge la tête, mais il tremble vraiment fort et je ne sais pas comment règler ce souci,...

Dinamk26 by Honored Guest
  • 311 Views
  • 1 replies
  • 0 kudos

Version 37 has broken AirLink for me.

Yesterday, My Oculus app on my PC automatically updated to version 37. My headset was still on version 35 for the update didn't roll out for me just yet. When i went to use airlink to play VRchat, it was constantly searching for my PC. Restarting my ...

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