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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14118 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7072 Views
  • 68 replies
  • 8 kudos

Compositor frame drops

Hey, currently having issues with constant frame drops caused by the compositor. SteamVR runs at 120hz flawlessly however the debug tool shows massive frame drops. Any help would be appreciated, thanks.

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Anonymous by Not applicable
  • 260 Views
  • 0 replies
  • 0 kudos

I need help with something.

I got an Oculus quest 2 for Christmas and it works fine by its self. I tried to hook it up to my computer so I can play the VR games I got on steam. Whenever I get it to connect it loads then drops to like 1 fps and I can't do anything. I don't know ...

Problem with crashing in Link

I'm having an issue with my oculus quest 2 crashing in the oculus link. SteamVR works great in the link, as well as games I can run natively, but anything I try to launch through the oculus desktop app in the link (wired or air) it either crashes ins...

Resolved! Extreme Bit Rate Drops [Air Link on Oculus Quest 2]

Hi everyone, Is anyone else suffering periodic extreme drops in bit rate when using Air Link? I've recently moved home and my wireless network has changed slightly, but I'm comfortable that it's not an issue with my WiFi.Before I moved, I could set t...

Alumian by Level 3
  • 5238 Views
  • 7 replies
  • 1 kudos

Quest 2 multiplayer games

Whenever I go to connect to multiplayer on beat saber it will seem to just time out and go to the main menu. I cannot connect to VRChat at all it errors out and won't connect.I have a strong steady internet connection with NAT set to Type 2.Please he...

Oculus Quest manufactured date being 2020/06 having a defect

My Grandson called me yesterday about a” black screen issue” on his Oculus Quest headset, S/N ,Box, Manufacturer’s date 2020/06, and unit S/N and was told it would be replaced because it’s defective. His grandfather bought it and no longer has receip...

Glitch on big screen

Hello everytime I go onto the big cinema screen in my oculus quest 2 I can't watch the whole film as it glitches it just stops and the 3 dots appear about every 2 seconds?.

Pairing to app

I cannot pair my oculus 2 to the app, but it is connected to my phone via Bluetooth

Cjr99 by Level 2
  • 306 Views
  • 1 replies
  • 0 kudos

PC doesn't recognize Quest 2 using Air Link

When I try to use Air Link to connect to the Oculus App on my computer, it specifically says that my computer cannot recognize or find the headset, and says I need to plug it in despite using Air Link. I am not sure what to do in this situation I hav...

Friend invite

Ive invited my colege to oculus.He used my link and accepted the invite but he has not recieved his 60€ and that was days ago.he reclicked today to see if we did something wrong. And it infact shows that hes reffered by me.@freddy123 is my friend. We...

I sent a gift to the wrong email

So I sent my dad a birthday present for the vr, sent it to the wrong email as a gift and I've tried to refund it multiple times but to no avail, oculus support is dreadful and dosent help, nor even lists my simple issue. Is there a number I can call ...

Payment method

Hi I’m having trouble with my payment method and I’ve seen that I’m not the only one, can someone tell me how to fix this?

alexpii by Level 2
  • 156 Views
  • 1 replies
  • 1 kudos

5-digit sync code should be included in settings

I want to pair a 2nd users phone to our Oculus Quest 2... but there's no way to get the 5-digit sync code again without doing a factory reset. There should be a way to find the code again without doing a factory reset. In the "about" section of "sett...

Payment trouble

Hello, My son had 2 Visa gift cards he put on his Oculus account. One has $18 left and the other $25. The game he wants is $32. It won't allow to use up one card and the remainder on the other. Is there a way to do that? I can't add more money to tho...

Headset will not connect with cable to PC?

I have two Quest 2 headsets. I am trying to add music to both. The first one I plugged into my PC using the cable and the headset asked for "permission" to connect to computer. Once that was done the Quest 2 showed up as a "drive" on my desktop and I...

Referral credit

I sent my brother a referral link because he decided to buy a Quest 2 in a local store so he would receive the $30 credit. He created a Facebook account because he didn’t have one & used the link then created a profile. But it didn’t seem to work cor...

pain for a game not showing in oculus app

i bought beat saber on the oculus quest 2 and when i go in the oculus app it's not in my library so i searched for it and it said i had to buy it again so i checked my purchase history then it says i bought DLCs for it but not the game pls help.

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quest2 5 digit code

My Wife made a account on my quest 2, but when she tries to link her phone, so I can watch her it says her phone needs the the quest 2's 5 digit code.

Oculus headset

When I went to look at the headset for my 5 digit code, there was no code only the oculus symbol. Now only the symbol remains and can’t exit out or get anything besides the big o in the headset

Rift sensor windows 11

Hi all. Happy new years. I have windows 11. I realize there are issues with Oculus and 11. Please don't say my problem is windows 11 unless you can show confirmation of it. My Oculus Sensors doesn't seem to recognize correctly in device manager. Ther...

robjs76 by Level 2
  • 398 Views
  • 0 replies
  • 0 kudos

Casting

How do I see videos I’ve recorded while casting from my phone?

Airlink

I tried to connect my quest 2 to my pc through airlink but it says it’s not compatible with my pc but i have a 3060 ti gpu and a AMD ryzen 5 3600 so Im not sure what’s the problem. Can anybody help?

Referral only paid $30

Referred a friend during the $60 referral period and while they received $60 I only received $30. How do I get this resolved?

Display port not connected no matter what I do.

Hello, so I’ve had my rift S for about a year And everything is worked fine. Up until one random day DisplayPort decides not to work anymore but only for oculus. I test of the port side my other monitor and it works just fine. I’ve looked online for ...

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