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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3276 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Air Link Connection Issue on Windows 10

I have been trying for several days to get an Quest 2 Air Link connection with my Windows 10 PC. Too make a long story short, I resolved the issue when I turned off the Private Microsoft Defender Firewall. Looking for what rules need to be setup so I...

Resolved! Air link missing requirements ethernet connection

I'm attempting air link. I meet all the PC requirements. I have the Meta quest 2 connected on a 5 GHz Wi-Fi and the PC is connected through a functional ethernet cable directly to the router... I am however using a Google mesh system, I know that tha...

Resetting Quest 2 security pattern

I got a Q2 for Xmas and set it up according to instructions. But when I installed the phone app something happened and I was locked out of my Q2 and would not accept the pattern I had set. When I followed the instructions to reset the pattern from my...

Niknik99 by Honored Guest
  • 5022 Views
  • 12 replies
  • 6 kudos

Really bad stickdrift

My stick drift has gotten to the point where I can barely use my Right Thumb-stick and I need fixes and oculus support isn’t being very useful does anyone know any ways to fix it? I’d really appreciate it.

Sawducky by Honored Guest
  • 127 Views
  • 2 replies
  • 0 kudos

Displayport and USB not recognized

Not sure what's going on but i reset my computer and when to reinstall oculus and now nothing is working. I plug it into different usb ports (that work with everything else) and dont work. And my DisplayPort isn't working either with oculus. What can...

ShaunT24 by Honored Guest
  • 130 Views
  • 1 replies
  • 0 kudos

i cant change my oculus email

i'vebeen trying to figure out how to change my old email to the current one i have now but i cant because i dont have access to the old email please help me

Quest 2 Pairing code issue

Não posso fazer nada com minha missão 2, porque ela precisa de um código de emparelhamento com o aplicativo de telefone para funcionar, mas toda vez que tento emparelhar meu código, ele diz tente novamente sempre.

Mig734 by Honored Guest
  • 99 Views
  • 0 replies
  • 0 kudos

Headset system crashing

Oculus device keeps crashing. Says "Oculus system utilities keep stopping". Keeps shutting off and restarting. "Oculus core mobile service keep stopping""

Oculus shutting off with static abruptly

When my oculus dies it doesn’t power and make the little doo duh doo first if im playing an online game peoples voices will cut of at the pattern of static and like 5 seconds my quest just shuts off with a quick static beep going silent no other prob...

Meta quest app will not let me finish setup

So the app will not let me create a pin for purchases. The number pad keeps on disappearing and won't let me enter any digits. The app also won't let me back out of that page or anything. I have deleted the app and reinstalled multiple times. Every t...

Black screen

My Oculus Quest 2 screen is not working after a reboot and then a full factory reset. I can hear sounds but see nothing on the screen except for (sometimes) a fuzzy blue line across the screen. Please advise how to resolve.

paid for game still showing for sale

I have paid for a game using a discount code, the discount was applied and money spent. But when I look for the game it still says 'purchase £14.99', as if I haven't paid for it. My profile pic in meta looks different from Facebook yet they are both ...

Missing game

I purchases into the radius on 29th January played it for a bit but then stopped to go on holiday and when i returned i couldn't find it in my library but i have it in my purchase history, was never refunded and i can still see it in my update needed...

Elite strap battery not not detected in headset

Hi. After recent updates - version 53+ (now on 54) I am unable to see elite battery connected in headset. Headset does not detect extended battery when the USB C cable is plugged in. However, when I connect charger to Elite strap battery, then it sho...

Hax_zero by Honored Guest
  • 493 Views
  • 4 replies
  • 0 kudos

Can’t set up parental control/switch admin

It is SOOO infuriating that I have been trying to set up parental control for at least a month and when I find out I need to do a extra step and I think I’m getting closer I’m not. I got a account and a extra one for my parent I did some research and...

Eva2007 by Honored Guest
  • 242 Views
  • 2 replies
  • 0 kudos

I can't run a file on my Oculus Quest 2!

So I'm trying to run a .APK file using my Oculus Quest 2. I am also using CX File Explorer to do so. The problem is, it won't let me run it, and gives me the message "For your security, you phone currently isn't allowed to install unknown apps from t...

Parental Supervision time spent in VR inaccurate

Hi there. I have parental supervision over 2 quest 2 headsets, registered to different accounts. The time spent in VR is completely wrong for both. For example, today my kids have actually spent about 1/2 hour playing with their headsets. The app it ...

Resolved! My school account

My school account had been mistakenly deactivated for a third time and not to mention I use this for my school. I posted a video of a man talking and I got disabled again . I didn’t post anything goin against the community guidelines please help me g...

oni.gunz by Honored Guest
  • 193 Views
  • 1 replies
  • 0 kudos

Power Issues

I had my headset plugged up, and when I unplugged it to use it the Meta logo showed up as per usual. Then it immediately switched to the battery screen showing it was 100% charged, then turned off. Plugging the headset back in showed the battery scre...

My controller has stick drift

I have had severe stick drift now for about a month and cant seem to fix the issue, this issue is only present in my left controller and was wondering if anyone had a fix

Quest Pro cannot charge

When I plugged the cable to the dock, both controllers get charging but not the headset. The LED light is not lit on the headset and I cannot power on the headset. There's no red LED on the dock so it's not an issue of an underpowered adapter. I've c...

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