Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3524 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus SOFTWARE making my mouse freeze each two seconds

Hello , so i have a problem that started occuring after the last oculus update , now each time i try to open my oculus software , my mouse starts freezing each two seconds , i honestly have no clue what causes this , i tried lowering my pooling rate ...

Anonymous by Not applicable
  • 2878 Views
  • 12 replies
  • 0 kudos

Tempo Spedizione Italia

Ciao a tutti, ieri ho acquistato l'oculus rift, ma non c'è scritto da nessuna parte in quanto tempo lo avrò, mi potete aiutare?

Scapin1989 by Honored Guest
  • 51589 Views
  • 973 replies
  • 0 kudos

Horizon Workrooms Oculus Remote Desktop Linux support

Hello!Horizon Workrooms is pretty neat, but it's pretty unusable at my company, considering most employees use Linux. I assume the Horizon Workrooms product team is already thinking about this, but I can't find any mention of this on the forum or int...

jtolio by Honored Guest
  • 5659 Views
  • 11 replies
  • 39 kudos

Resolved! Gorilla Tag wont install

Something happend with gorilla tag that wouldn't let my play so I tried Uninstaller then reinstalling but won't let me install it again. And the weird thing is my sister's account has gorilla tag just fine but mine doesn't and I have the owner accoun...

Resolved! TWD: Saints and Sinners Brightness

Is there a way to increase the brightness through a config file? The brightness in game is low I would like to have it a bit higher. I know the game was designed to be dark but in the daytime some areas are not very visible.

Resolved! Code cut off

 I don't know how it got to this point but my son told me I needed to use a code to log back in. The code is completely cut off and there is no way to see it. Because of this problem I cannot use the Oculus 2 anymore because I can't get passed this s...

IMG_20240305_144939.jpg

headset not moving when i move

my ocules head set will not move with the screen and my controllers randomly vibrate i have tried factory reset and charging it nothing works can you help pls

Lalam1819 by Honored Guest
  • 102 Views
  • 2 replies
  • 0 kudos

OCULUS RIFT - NOT FINALIZE TOUCH CONTROLLER SETUP

Good morning, during pairing of the left touch, by pressing the down button + Y, the controller starts flashing and after a few seconds OK appears both in the controller search and in the controller pairing. The last controller finalization step rema...

luxe001 by Honored Guest
  • 102 Views
  • 2 replies
  • 0 kudos

Resolved! Meta Quest Remote Desktop stuck on "Loading" on macOS

Install Meta Quest Remote Desktop. I will see the virtual audio driver in the sound menu but cannot select it. When I run the Meta Quest Remote Desktop app the virtual audio driver disappears from the sound menu and the app is stuck on the loading sc...

dixonsix by Protege
  • 2926 Views
  • 29 replies
  • 1 kudos

My oculus says tv storage failed

I try to turn on my oculus it gets into a loop where it just keeps turning on and off, I tried using the power button and volume down button but that didn’t work, please help. I haven’t been able to play any of my games. I also had 500mb left.

Storage Space Bug

I have over 200 GB of free space available on my Oculus Quest 2. There is an update available for my Golf+ application but I get an error message stating that I do not have enough space available.I have plenty of space available.

Resolved! Air link randomly stopped working

As said, air link randomly stopped working. It started by having the button unavailable one day. I restarted my quest and pc, same thing. I unpaired and tried pairing again, when I hit pair I don't get a code. It detects it fine, paired to my phone f...

Mudd47 by Honored Guest
  • 13689 Views
  • 40 replies
  • 5 kudos

Constant RED light when charging

I plug my Quest 2 in to charge. The charging light goes from White to Red. I leave it plugged in overnight and the light USED to change from RED to GREEN. Now it stays a constant RED. But...it still charges.Should I be concerned?I am only using the c...

CanyonVR by Honored Guest
  • 90 Views
  • 2 replies
  • 0 kudos

Http229

Nice work good game but I keep having this problem where i try to sign in and it says http229 login failed retrying I know its not my internet I run on 1GB per second I deleted and installed it 3 times I also made sure the game was updated and I also...

Quest 3 cast to iphone no mic audio

Hi everyone, as per title I am trying to cast to my phone app (Iphone) some gameplay, split screen of what I see in VR and my phone camera... the problem is that the game audio is perfect but no audio from the Q3's internal microphone... not even an ...

Asgards Wrath 2 uninstalled randomly

I got onto my Oculus 2 to play asgards wrath 2 to find it had completely uninstalled and the thing said “corrupted”. Has Anyone else experienced this issue? I’m so frustrated. I literally just purchased this game and deleted All of my other games And...

Resolved! Installing Oculus App on Drive OTHER THAN C: Drive

Hi,I have spent the past several hours attempting to run the initial Oculus Setup, but every time I get past the Terms and Conditions I get a screen saying that I cannot connect to the Oculus Servers (which I know is false--my Internet is working fin...

trkent26 by Explorer
  • 125406 Views
  • 104 replies
  • 1 kudos

Resolved! Worst Warranty replacement - Meta lost my headset

I sent my original Oculus 3 back for repairs on Feb 3rd. As soon as Meta received my headset they sent a replacement right out. Unfortunately, the one they sent me was stuck in a bootloop. I sent the 2nd headset back. I never received a confirmation ...

Broken controller

Hi. One of my sons controllers broke, I believe it was something internal as it does not track anymore. I'm sure it's not a pairing issue, as it does seem to be physically damaged. Looking for thoughts on replacements as they do seem to be pretty exp...

Cant download games on the quest gen 1 anymore.

I'm wondering if this is related to the gen 1 loosing support last year, when I try to download games from the phone app or inside the quest store, a loading circle appears followed by the VR set crashing. Everything else is working great and I can p...

pairing and headset not connecting to app

so ive been trying for the past 3 days to pair a new controller to my quest 2 and for some reason the headset wont connect to the app when they are both on the same wifi and it keeps saying that it was synced a day ago when it didnt say it was connec...

WIN_20240226_21_28_27_Pro.jpg WIN_20240226_21_28_39_Pro.jpg

quest link problems on oculus 2

I've had a Quest 2 for about 6 months now and I've really never had any major issues with it. My previous laptop was a Lenovo 5pro with a AMD 4800h and a RTX2060q. I decided to upgrade to an AW M18 with a i13980 and 4090 specifically for VR as the la...

Labels