Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

img_8913.png
G_CDoc by Level 2
  • 14147 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7086 Views
  • 68 replies
  • 8 kudos

Quest 2 won't Airlink but can see PC over Airlink

My PC meets the specs required, (Ryzen 5 5600, 32Gb RAM, 3060Ti, 5G router, PC connected by Ethernet cable) Drivers are up to date, AFAIK. and I've used the Airlink before. I am now unable to connect. If I click on Airlink it shows my PC, but if I cl...

Tried to update meta now cannot log in

I turned on my oculus and it said i need to update it so a login page appeared, two options, log in Facebook or log in oculus. Ended up having to change password on both, apparently successfully but now neither will log me in, Facebook or Oculus. Jus...

No longer able to login to Quest 2

I've been using the Quest 2 for a year thru my facebook login. It's now asking me to setup a meta account. When I try to create a meta account thru facebook login it says: Can't log in with FacebookThis may be because of a technical error that we are...

Climb 2 menu

I just got the game climb 2 and finished the tutorial but when ever I try to click on thing in the menu nothing happens so I am just stuck in the Home Screen

lurtl22 by Level 2
  • 50 Views
  • 2 replies
  • 0 kudos

Download stuck

Me i'm a german customer - so sorry about my bad english.For a few days i installed the latest update. in vr i got the advice to update my account to meta. so i did it. a lot of products have an update issue. so i start the updates simultaneous and i...

Forgotten pattern unlock

I had added a pattern unlock to my vr but i haven't been on in a while and have completely forgotten my pattern. I tried to follow instructions provided but it just doesn't work and asks for my pattern when connecting with the app. Factory reset didn...

Resolved! Delivery Query

Ordered the Quest 2 today and it's set to be delivered on 14/11/22, I'm just wondering if I'll get any more in depth tracking than just the day - for example, a time slot or a tracking number for the courier.I work from home but sadly I can't rush to...

Bonus Referrals

So this is understandable if Oculus does not want to help me out here, and I won't die if I don't get my money, but I feel like I have been cheated a bit, and just want to say whyI have been doing referrals for a little while now, just got my 5th one...

Unable to load rift home when using quest 2 with link cable

When using quest link with my quest 2 I can use the dash and access the store and play all of the games in my library however if I press the button to go to my home the dash disappears, I get a loading circle for a few seconds before the window that ...

Oculus quest 2 mic

My son's headset has been working just fine, he has been playing his game with other players an talking to them up until now & he can't talk on there. I have tried every setting an everything else there is to do. What do I need to do? He hasn't had h...

Missing headset

Hi, I returned my quest 2 under warranty because of headset problems. It was delivered the 25th October but I haven't received a replacement yet. Please can someone look into this for me.

Del4561 by Level 2
  • 59 Views
  • 1 replies
  • 0 kudos

Gorilla tag not updating

Hi, my son was playing gorilla tag and it says that he needs to update the game.We searched up tutorials but it didn't help us.Do we have to delete then reinstall the game, or something else?

Sent back Meta Quest pro 8 days ago...

Sent back Meta Quest pro 8 days ago and still no refund, getting pretty worried now. Do I have anything to worry about, or does it usually take this long before a refund is granted?. Just worried as it's a very expensive item.

Apps won’t exit

I’m having a new problem in the past 2 weeks. When I’m in an app and press the button to exit, I see the icon signaling that it’s trying to exit, but it never ends the game or app that I’m using. The only way to exit is to press the power button.how ...

Unable to install oculus app

I'm running Windows 10(OS build 19044.1706) on the latest up. I'm unable to install and open Oculus software, I've tried restarting the computer, and the Oculus app, uninstalling and reinstalling the program, and checking Oculus VR Runtime Service is...

Quest 2 black screen, controllers wont connect.

Hello.After attempting to use my Quest 2 after only a day of inactivity, I only saw a tracking error screen no matter what I tried. After failing to fix this issue, I decided to factory reset my Quest 2. This made the problem even worse, as it now on...

Resolved! Guardian not working

Quest 2 Guardian not workingFirst time booting it up in about 2 weeks. Now, the guardian whenever I click adjust, doesn't actually do anything, doesn't even go into passthrough. And when I click to go from stationary to roomscale, that button doesn't...

Luly2 by Level 3
  • 322 Views
  • 15 replies
  • 0 kudos

Cannot add/change library locations (OVR26110901)

I have my external harddrive mounted at C:\DATA_HDD\, but I cannot use C:\DATA_HDD\Program Files\Oculus as my library location:07/11 00:57:03.140 {INFO} [PackageLocationManager] Adding a new library location in C:\DATA_HDD\Program Files\Oculus 07/11 ...

SuppressWarnings_2-1667801388455.png

Quest 2 Pro - No oculus Games?

Hello, I had an oculus for years.Just bought a Quest Pro and cannot work out how to get games to appear. When i try and install Oculus app on PC it says my password is wrong. Its not because i checked but something is clearly not correct. Help!

Messaging

So I don’t know if it’s just me but I’ve been having a problem lately on both my headset and the app saying that not everyone can message this account when I try and message a friend. Also I am not able to start a party with them. Can anyone help?

Resolved! Oculus Logo Flashing When Charing NO CHARGING LIGHT INDICATOR

Hello! When trying to charge my headset I see the Oculus logo flashing inside the headset for a second then black screen.This repeats infinity times while connected to a charger. If I unplug the device and try to power it on, I get absolutely nothing...

quest pro controller jitter

I'm having an issue with the quest pro controllers. When I grip with both hands in onward, the controllers start to jitter, when I only grip it with the left or right hand it's steady. I've tried re-pairing it to the headset via the app and I've trie...

Koe_D by Level 2
  • 82 Views
  • 1 replies
  • 0 kudos

Can't verify Oculus Developer Account

I wanted to Turn on developer mode for my account, but every time I try it will tell me to verify my account. I didn't have a payment method and Phone Number Verification wasn't working so I got the Authenticator App and connected it which did work. ...

Oni2ed by Level 2
  • 189 Views
  • 2 replies
  • 0 kudos

Resolved! Allow Access to Data - question about don't show again

The quest has an Allow Access to Data prompt when you connect to a PC. It then has a grey Deny and a grey Don't show again and a blue Allow. I want to always allow the quest to access data. What will the Don't show again do? It is a real pain to take...

Dan_Zen by Level 3
  • 75490 Views
  • 60 replies
  • 6 kudos

Oculus Rift S Display Port not connecting with 6700xt

So, I've recently bought a new GPU the Radeon 6700xt and replaced my old RTX 2070. But now for some reasons, the Display Port cable doesn't connect to my new GPU. The USB 3.0 still connects and gets the green checkmark in the setup but the Oculus App...

Labels