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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Level 2
  • 14023 Views
  • 116 replies
  • 14 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Ryanality by Community Manager
  • 7039 Views
  • 68 replies
  • 8 kudos

Oculus Rift keeps disconnecting [SOLVED]

hi guys,so i bought my oculus rift on the 22nd of April and it was working fine until the 29th of October everytime i open the service to play a game its all good until like 10-15 mins and it will give me an HDMI not connected errorand when this happ...

Oculus software won't load

I'm having a issue, when i press the oculus desktop icon it starts up and the oculus symbol just sits there blinking and it wont load! It was working before, but the apps and games did not open at all, giving a "entitlement check failded" and "failed...

zegved by Level 2
  • 4489 Views
  • 10 replies
  • 0 kudos

Developer mode.

Whenever i try to enable developer mode for my headset on my phone instead of taking me to the usual manage page where I've already logged in, it send me to this. developer.oculus.com/documentation/native/android/mobile-device-setup/ ( add https:// a...

CV1 random black screen

Hi all,Ever since I got my rift 4 weeks ago I have been having random black screens. The LED turns orange and the audio is still on.If I close Oculus home and the app I was using and rerun them, the rift will work again (for another ~10 minutes until...

Oculus manage.

I've been trying to do the developer thing with oculus, it's telling me to add a phone number. When I add the phone number It's supposed to send me a 6 digit code by text. It doesn't send me a text, and it's blocked me for trying too many times.

Connexion impossible

Bonjour, je reviens avec une question que je ne suis pas le premier à me poser.Que faire si "le serveur oculus semble injoignable" ? Effectivement, il m'est tout à fait impossible de télécharger l'application Oculus home. Je me suis renseigné sur int...

Release Channels

Hi everyone,One question regarding the Oculus Go's release channels. I understand that no more official store submissions are accepted as of December 4th. I was wondering if this is the same for uploading new builds on the alpha / beta release channe...

Issues with USB cable

Hey all,I'm having issues regarding using Oculus Link using a 3rd party USB-C to USB-C cable. It shows as a USB 2.0 cable (plugged into my motherboard's type-C port), and I'm stumped on what to do. I've tried uninstalling and reinstalling USB drivers...

connr by Level 2
  • 132 Views
  • 0 replies
  • 0 kudos

oculus link wont work

my ocoulus quest 2 wont work with my computer and just gives a black screen and I'm using the official cable. please help

Oculus Quest 2 not linking to PC though rift

My new oculus quest isn't connecting to my oculus software on my pc. It does connect to my pc and recognizes it and is setup in the pc. But once I am using the quest 2 and aenable rift acces it disconnects form the computer and then recconects. I am ...

Cant edit my avatar in my Home room

When I stand infront of the avatar editing mirror I see "Loading Oculus avatar data..." on it and thats it, it keeps "loading" forever. My internet connection is OK, inventory loads and new items appears whyle Im playing games. Any way to fix this? W...

I want to gift someone a game.....

I want to gift someone a game but I do not know their tastes in games. Is it possible to give a general Oculus gift card they can spend on any game they like, or do I have to specify a game?

Help pls

hello, it has been 2 weeks since I took the oculus rift s, when I went to connect it to the same ports as always, I put them on, the oculus application opened but I didn't see anything in my viewer, I looked and done all the things that put me in the...

Anonymous by Not applicable
  • 93 Views
  • 0 replies
  • 0 kudos

Distorted Youtube 360/180 3D videos

I'm having trouble viewing 3D movies in the Oculus Go browser. When I load up a 360 movie, I can then click full screen and then I click 360 and the movie is now in 360 all around me. But then when I click a 3D option, everything is distorted. Howeve...

Gifting emails

Hello all,I want gift a game to my Oculus buddies ... since we're friends in Oculus, I don't have their emails.Isn't there a way to gift a game to your Oculus friends list?

Weird display distortion

Hello everyone !I need your help with my Oculus Quest 2.When i launched it yesterday, i noticed two very weird thing about the display. The oculus logo and the loader (...) was not quite centered. It's subtle but it's a little bit on the left. It's o...

Kynamic by Level 2
  • 368 Views
  • 0 replies
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OculusSetup.exe wont launch after downloading

Very Frustrating! I have disabled firewalls, tried VPN on and off, Downloaded to a different Drive. No change. All that happens is my cursor blue circle and then nothing. Opened task manager and it doesn't appear in there either. AMD Ryzen 5 1600X Si...

Installation Getting Stuck Fix

This is my comment from another thread, I decided to make an actual post to hopefully help more people.So the issue I'm talking about is when attempting to install (or reinstall) Oculus Software. When attempting to, and it gets stuck at lets say 5.6 ...

oGhosti by Level 3
  • 3293 Views
  • 2 replies
  • 0 kudos

Can a game brick my headset?

Sorry for a stupid question, but I have Quest1 and when I was playing Solaris: Offworld combat my headset froze with a high pitched sound coming from the speakers and I couldn't initially turn it off by holding the power button, only after few tries ...

Anonymous by Not applicable
  • 85 Views
  • 0 replies
  • 0 kudos

Steaming?

So I get that facebook disabled streaming for BeatSaber and I was wondering if at somepoint we'll be able to stream again so my friends can watch me. I tried to broadcast through the app and then into discord but when im in the app it disables discor...

Dollta by Level 2
  • 158 Views
  • 0 replies
  • 0 kudos

Minecraft Bedrock Edition - Won't open

A new update on Minecraft Bedrock Edition RTX is out and I want to try out in VR. But after that, when I'm open it, it's closed. I can't longer future at "Checking updates". How I fix it?

can't gift already purchased items on oculus store

Hey, it seems I can not purchase gifts on items I allready have. I wanted to gift beatsaber packs to my friend for xmast but its seems I can not find this option. Ive tried on the ocolus headset, my phone(both app and desktop mode) Does anyone know i...

How can I stop drifting on my controller.

So, i just got my Oculus Rift S yesterday and I'm already having a problem with one of the controllers. My right controller has some drift when i move the joystick to the right. Any ideas on how I can fix this?

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